And lastly, do you have internal candidates who are also interviewing for this position? Continuous improvement can help Panda Express Shift Leaders identify opportunities to reduce waste, increase customer satisfaction, and streamline processes. ", "Management always has projects for the Center Leadership Team to address. Education and Experience: Salary: Depending on Experience (DOE) This position is responsible for possessing a thorough knowledge of Gila River Gaming Internal Controls, policies, procedures . ", "I can be a follower when necessary; however, I am naturally a leader at heart. Interviewers love to hear intelligent questions about their company culture, the work environment, awards and community involvement. On your website, you mention that you have a collaborative culture with a primary focus on 'service-with-a-smile.' For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear. 11 terms. 4 Water Discuss with the interviewer how you typically cope with delays in the workplace. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. I do have classes on Monday and Tuesday evenings. I would say I have qualities of both, and I know I would rise to the occasion if given a leadership opportunity. Recreational Impacts Sports & Ethics. Consider improving your answer by talking about any steps you'd take before calling HR. While empathizing with the customer is an important part of customer service, consider taking it a step further by describing your customer service skills in more detail. Education and Experience: * Some high school. ", "Could you please give me a few reasons why you like working for Panda Express?". - What is the company's primary goal for this position in the next 12 months? How to Answer: Why Do You Want to Work Here? I like that I can sense your enthusiasm in your answer! "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. Because I am a strong communicator, I can diffuse most situations. How would you measure my success and what could I do to meet your expectations? This will let the interviewer know that your goals are aligned with their business objectives. View distance . Finally, reassure the interviewer you have the right skills. Example: Ive worked as a server for five years now, so Im familiar with many types of kitchen equipment. To bring our 2020 vision alive & in action. Job Details. If you know of any industry-specific certifications required of you, be sure to address those in the discussion. You can also share the specific skills you use or steps you take to handle a difficult customer with professionalism and empathy by remaining calm, actively listening as they speak to understand the customer's need, and adapting in order to find a solution. Shift Leader Panda Express 908 East Broadway Road, Tempe, AZ 85282 Interview as soon as Tue, 5:00 PM. (10) I realize that there is normally a termination fee however, I was assured when the contract was signed that I would have no service problems in my area. These positions include assistant manager, general manager, and district manager. Module 1 Panda Express PIC Test. I feel this experience prepared me for a leadership role. In those instances, honesty isn't always the best policy. I knew the basics but was certainly not trained on the specifics of the role. This can help you identify areas where your team members need additional training or support. * Within the range, individual pay is determined using various factors, including work location and experience. High performance teams are becoming increasingly important in the restaurant industry. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, average salary for a Shift Leader is $32,888 per year in United States, The Ultimate Job Interview Preparation Guide. Study sets, textbooks, questions. You're right - communication is key to being a successful leader. The estimated base pay is $31,666 per year. Shift Leader Panda Express CA&C Mar 2019 - Present 4 years. Therefore, any date prior to 2019 might not be accurate. Here are five common Panda Express Shift Leader interview questions and answers. . It's been over 6 years since I've been in the industry.". Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations. This will lead to increased productivity and better customer service. ", "I have researched Panda Express a great deal, before coming in today. Assure the interviewer that you have researched the workplace culture at Panda Express. The interviewer wants to know if your reactions to problems reflect maturity and professionalism. standingeagle1. Table Games Shift Manager. In the case of overtime, they did not abide by the regulations, and I had to speak up for my team. PIC of store is actual title Assistant/General Manager. This is a great answer because Panda Express will get very busy at certain times of the day and you will sound like someone who can be counted on to remain focused during this time. As shift leaders gain experience and demonstrate their leadership skills, they may be promoted to assistant manager. Terms in this set (34) Pandas Mission. For this reason, I would rate my communication skills as a 7/10. We offer our team members:** I can see the balance you're trying to find in this answer. All of these factors come together to determine the salary for a Shift Leader at Panda Express. By leveraging data insights, shift leaders can make better decisions that will improve efficiency and profitability. The biggest success factor I believe is communication. Regarding Panda . Shift Leader Jun 2018 Nov 2018 Panda Express Petaluma, CA While working at Panda Express I was hired as an associate and was promoted to shift leader extremely quick. be impeccable with our worlds and actions. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. (15) Katrina Vasquez. Interview and hire new employees.Review financial statements, sales and activity reports, other performance data to identify opportunities for cost reductions or service improvements.training and coaching associates making weekly schedule, store Inventory, labor planning and food orderingled and implement company's culture . If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. 4 all meat in preptable and prep cooler holds 40 and below This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Are there any courses I could take to better prepare, while you make your hiring decision? My co-workers didn't like being called out, but eventually, they came around. Create a safe and empowering conversational enviroment for team panda to listen, appriciate, and challenge each other by bringing our vision alive and in action. Consider taking it a step further to talk about the value you see in using social media to connect with customers, communicate about promotional items, etc. Using the STAR approach will ensure you include all the important parts of your example: Talk about a Situation or Task (S-T), the Action you took (A), and the Results your achieved (R). ", "I have been a part of individual terminations and group lay-offs throughout my career. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Use the following interjections with commas or It can be as simple as a time you influenced your coworkers to act or respond in a certain way. Whether its impacting our team or the communities we work in, were proud to be an organization that embraces family values. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. "I spend a lot of my free time volunteering at the local animal shelter. 7.no sae key-emergency ", "It depends on the situation. As America s favorite Chinese restaurant, Panda Express has close to 2,000 locations globally and continues to grow over 100 restaurants annually. Only $35.99/year. I believe transparency is essential, but if there really is no one to blame but a customer is so unhappy and feels the need to blame someone, I would take the responsibility while trying to remedy the situation.". (9) I am upset. POSTED. Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Rest assured, I would be proud to uphold the cleanliness standards at Panda Express. How did the purpose of the Interstate Commerce Commission compare with its performance in the early 1900s? Pay Range: $17.50 - $26.00 / Hour *. State that you dont think money is a great motivator but that taking the time to praise your employees for good work goes a long way. ", "Yes, I have a food handlers card several times over the years. arkea_sauvage5. My absolute favorite thing to do is to travel and couple it with reading: on the beach, on the plane, or just read about the cool intricacies of the place I'm visiting. If the cash drawer was balanced correctly each day or your deposits were correct and made on time every night, saying show can illustrate your help highlight your reliability. You've shared activities that give the interviewer more insight into your personality. You can improve this answer by talking about your rate of accuracy with cash handling and deposits. They like to be praised for the ways you are impressed by their innovation, reputation, and impact on their industry. 5007 Total Views. 4. food quality District managers are responsible for overseeing multiple stores and ensuring that all stores are meeting the companys standards. You can strengthen your answer further by talking about how your degree will benefit your career path. Did training take place in person, virtually, or through both avenues? Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in a genuine family environment that is uniquely Panda. If you get upset you will take it on future customers. Averages based on self-reported salaries. . This research is also helpful because many companies will post their new openings using their social media platforms. The estimated total pay for a Shift Leader at Panda Express is $31,666 per year. ", "I appreciate that Panda Express has such a strong focus on cleanliness. Be recognized as a world leader in people development to become loved by our guest. This question can help the interviewer determine your leadership skills and how you might apply them to a new role. Heres another example: I worked at a fast-food chain in my last job. Pleasant, IN. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. This is an answer you can build on. ", "I like the culture Panda Express offers. I do not have training in these areas; however, I am more than willing to take this training and become certified before my first shift. Explain your answer. I'd like to work for an organization that takes quality and service as seriously as you do. If you are Food Safety Certified, be sure to bring that certification with you to your interview. 54. Consider talking about specific values you can sense when interacting with employees such as kindness, integrity, or respect. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. ", "Stress is part of any demanding job, and I have learned to embrace it. Ultimately . It started to rain and he was worried, as he did not have an umbrella. Full-time. By understanding this emerging trend, shift leaders will be better equipped to make decisions that lead to improved performance and increased profitability. As a Shift Lead, you gain a diverse range of skills to develop yourself and others. Honesty and integrity are valued by all employers. Closing Date March 9, 2023 At 500 Pm. If possible, share an example of a time when you successfully worked with an employee or team to take corrective action and improve performance. 2123-Veterans Pkwy & Bass Pro Dr PX, Clarksville, INDIANA, UNITED STATES (. ", "I have taken the heat for a situation that was not my fault. I've done this in each company I've worked for and wouldn't have it any other way. The food was hot and fresh when we visited- everyone was super nice and it was just a memorable experience- the location is clean and the food fresh. be all in for highest engagement and excute now! I am highly trained in hospitality and am a very attentive individual. However; time may come when you need to speak up about something, and it may not look the best on you. Average salary for Panda Express Shift Leader in Austin: $36,820. Share a Situation that had a positive outcome. (12) I need that cash! "I have taken Food Safety Level I, II and III. What can I do in order to get up to speed quickly? Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. Whether its impacting our team or the communities we work in, were proud to be an organization that embraces family values. I brought it up to management and we had a discussion on how to address the situation.". exclamation marks in sentences of your own. This meant that I needed to multitask between taking orders, delivering food and checking on customers. The workplace provides opportunities to be both a leader and a follower. As far as callouts, I called out one day due to an injury outside of work.". IsaGandy123. On-Going Career & Leadership Development Often it is a matter of balancing honesty with how you deliver your message in order to build trusting relationships. However, with alittle preparation, you can ace the Panda Express Job Interview. Medical and Dental Insurance I was in charge of training new employees, running a register, serving food, and counting all the money at the end of the night. When can the manager rely on you to be there? This can include tracking sales numbers, ensuring that employees are following company policies and providing feedback to team members. Shift Leader. Panda Express began as Panda Inn. Assure the interviewer that you are trustworthy and honest. Job Details. Test. It was inspiring. (6) I am unable to send or receive calls from my home or neighborhood. 2 Pesticides Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. ", "I was always raised to be honest so yes - I do believe that honesty is the best policy. Based on 1 salaries posted anonymously by Panda Express Shift Leader employees in Columbia. The company was not happy about it because it cost them a lot of money but, in the end, they realized that they were in error. 9.manager key- posession by pic/manager, 1. lock back door-all times After you do your research on the company, write down some questions that came up for you. ", "I am happy to take any food safety courses that you recommend. Some high school You will gain hands on experience in cooking and preparing Panda favorites for our guests. I took charge for two weeks, and the experience was quite positive! Why do you want to work at Panda Express? Contact us here. An example would be if a donor has a severe reaction. Opportunities for growth into Management positions. When you call my references, they will attest to my great customer service skills. I like to fully understand the software programs and platforms that I work with, to ensure efficiency and faster service for my tables. 401K with company match It also allows you to see how they present themselves in front of others. As a shift leader, you may be responsible for scheduling employees and ensuring that the restaurant has enough staff to operate efficiently. They also offer competitive wages.". Shift Leader: As a Shift Lead for our team, you will have the opportunity to embrace a . With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. The king ordered the *peons* to What was the significance of the *Mendez* v. *Westminster* court decision? 3. integrity My previous job as a manager required daily cash handling and nightly deposits. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Pandas mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. favorite_border. Great! You will support in creating a vibrant and welcoming environment for our guests. **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. Local/municipal requirements, such as Food Handler certification, acquired at applicants own expense. I had already learned how to work well with others, so I just applied those same principles to leading a team.. Lead and motivate a team of associates to ensure that all customer orders are prepared accurately, quickly, and with the highest quality standards, Ensure that all food safety protocols are followed in accordance with company policies and local health regulations, Monitor and maintain inventory levels, ensuring that all products are stored properly and rotated according to established guidelines, Train new employees on proper procedures for preparing food, operating equipment, and providing excellent customer service, Maintain a clean and organized work environment, including floors, counters, shelves, and storage areas, Assist customers with their orders, answering questions about menu items and making recommendations as needed, Handle cash transactions accurately and efficiently, balancing the register at the end of each shift, Resolve customer complaints or concerns in a professional manner, Monitor employee performance and provide feedback and coaching when necessary, Prepare daily reports and submit them to management, Develop and implement strategies to increase sales and profitability, Participate in weekly meetings with other shift leaders to discuss operational issues and opportunities. In total, I took 12 vacation days out of my 15 allotted days. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. Panda Express Hourly. Created by. This question can help interviewers understand your experience with the equipment used in a kitchen. Shift Leader - 687. In my current position, I am always the first to notice anything out of place or in disorder. Perhaps say you would like to become a restaurant manager. This approach focuses on making small, incremental changes over time in order to improve the overall efficiency and effectiveness of operations. The customer is not waiting long for their order. Medium: 3 sides 3 entrees, serves 18-22 Would you confront the employee to clarify the situation and confirm if he or she was actually stealing? (2) Read her letter below. Associate discounts for many brands Not only that, but the menu prices are very competitive.". ", "When I have a difficult customer I will try to kill them with kindness. Dec 21, 2021 Post Date. This is a great answer as no company wants to spend many hours training their employees. Shift lead is actual title and money change, able to cook entrees and sides and support Management, step above FOH PIC just running shift. 11 no rodents I love to see others succeed and help them do so. 5. thru-put (keep going), donations, dt time, 3 day prep, ordering, osa, steam table, attitude, delegate, awareness, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Literature and Composition: Reading, Writing,Thinking, Carol Jago, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, AP Lang Unit 5 Progress Check MCQ Answers. Sometimes if someone is struggling or underperforming, honest criticism may not be the preferred route. Flashcards. Edge Reading, Writing . Are you resourceful when it comes to resolving customer issues? The interviewer would like to know that you can professionally and tactfully handle demanding customers and challenging situations. I am seeking a workplace environment that is collaborative and positive and this role seems like a perfect fit. Do you ask probing questions or ask others for insight into what happened? Consider sharing a little more about yourself, such as the kind of books you like to read, favorite areas to hike in, or new foods you've explored recently. Panda Express Hourly (. I love that your signature dish, the orange chicken, was created in the 1980's and remains your most popular dish. Test Scores This information is unavailable to unknown [or unregistered] users High School Information High School: Edison High School( Fresno, CA) State: . Panda Express has a strong reputation for developing and promoting their employees which is something that I am excited about. Based on 4653 salaries posted anonymously by Panda Express Shift Leader employees in Austin. Prefer some Operations experience, Food Safety: Try to think of a time when you went above and beyond for a customer. What type of role would you want to gain in the future? Performance Monitoring: As a shift leader, you may be responsible for monitoring the performance of your team members. It's also important for you to share about a time when your ability to follow directions and listen to leaders helped your team achieve success. Consider also sharing what cleanliness communicates to customers - that the quality of their experience and their safety is of utmost importance to the company. Are Lomov and Natalia equally responsible for their arguments, or is one character more to blame? Shift leaders also help train new employees, manage inventory, and ensure that the restaurant is clean and safe. ", "My first reaction is to access the situation. You can also use your ability to lead by example to show new employees how to do their job correctly. I see that you mention ABC and XYZ in your job posting. Come to us in your pursuit of success. ", "I generally take a total of three weeks a year. ", "Cleanliness is extremely important especially in this industry and in this time of Covid. * Within the range, individual pay is determined using various factors, including . You can also refer to any positive employment references. Monterey Park, CA. 2. safe count- safe wizard Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations. Finally, talk about the outcome you achieved. The estimated base pay is $31,797 per year. 3/6/2022. Are you someone who can handle stress on the job? Superior, CO. Posted: February 28, 2023. As a shift leader, it is essential to understand how to create and maintain high performing teams that can work together efficiently and effectively. Rialto, California, United States Education California State University-San Bernardino Bachelor's of Kinesiology Health Services . Estimated $24.8K - $31.4K a year. This is what makes your interview answer uniquely yours. Share details about how you communicated with your team to help them understand the goal and their unique roles. "I believe that Panda Express stands out above its competitors because it has an incredible reputation for quality food and a family atmosphere. The Assistant General Manager is an entry-level management position responsible for day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching and developing subordinate Shift Supervisors and other non-management associates and performing all other responsibilities as . Panda Express is the world's biggest food chain company . Read our Terms of Use for more information. All Rights Reserved, Panda Restaurant Group, Inc. is an Equal Employment Opportunity Employer. Healthy lifestyle, continuous learning, developing others, acknowledging others. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I also had to operate the restaurants ovens and fryers, which are very similar to those used at Panda Express.. | Privacy Policy, Restaurant Service and Kitchen Team (2036), Panda Restaurant Group, Inc. participates in E-Verify. Which part of the position has the steepest learning curve? It involves identifying areas that need improvement, setting goals, and implementing strategies to reach those goals. $26 to $36.40 Hourly. 58 terms. You can help them set goals by providing them with tools and resources to help them achieve their goals. 95 terms. The Language of Composition: Reading, Writing, Rhetoric 2nd Edition Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. When answering this question, it's important that you share a past example of your leadership experiences. Flashcards. Averages based on self-reported salaries. "I had zero unexcused absences last year. Supervise other associates to ensure the store is running smoothly and effectively . ", "State and federal laws require companies to produce schedules for employees in advance. Great answer! Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these types of decisions. 2494-North Dupont Hwy & Leipsic Rd PX, Dover, DELAWARE, UNITED . Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Describe the specific Task you were supposed to accomplish. If you enjoy other activities like writing, hiking or spending time with friends, talk about those too. You've done a good job asking an open-ended question that can't be answered with a simple "yes" or "no." Over the years, I've learned the most valuable characteristic is to see things from the customer's perspective and respond accordingly.". 22001579. 251 Panda Express reviews. Be recognized as a world leader in people development to become loved by our guests. Flashcards. You can give the interview clearer insight by sharing specific aspects of business management you'd like to review again and how that additional training will benefit your location or team. There is always a healthy way to cope. A good leader takes the initiative, listens and communicates well with others. Prefer some Operations experience. They also offer sides, appetizers, desserts, and drinks. Workspace is restricted and employees are generally expected to remain standing for long periods of time. The highlight for the interviewer the primary factors that made your leadership style a success. Discuss how this position stands out to you over any others. | Privacy Policy, Restaurant Service and Kitchen Team (1092), Panda Restaurant Group, Inc. participates in E-Verify.