Thanks for contributing an answer to Stack Overflow! Did you make your solution work in Service Portal? Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. Thanks for the script, it works pretty well on backend. Keep it up. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. How do I align things in the following tabular environment? The purpose of the business rule is to overcome the issue this article is about. Variable attributes: ref_qual_elements=category . In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. I used the catalog variable code above and it works great on the catalog item submission form. I've updated the article. Would you say this solution is still needed with the changes to UI Policies in Calgary? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Populate as many categories as you would like in here. } Is there a single-word adjective for "having exceptionally strong moral principles"? The element HAS to match in your reference qualifier for the subcategory variable. below is the server code function They basically allow you to target specific elements on the page for manipulation. Worth putting error handling in there, but the basis is there. } It doesnt look like this script works anymore on Berlin. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; My only remaining issue is hiding the variable set title if all variables are hidden. }. Is it a known issue or I have to do something else. Ive created a changeFieldLabel function for this purpose. From the ServiceNow Wiki, here is some documentation to read before you start . I notice this works for variables that are not within containers. Default variable editor The default variable editor is applicable only for record producers. Use catalog item add multiple items to cart and generate request and multiple RITMs. Using Static Choice Input Variables. Variables to collect data for record producer fields. by modifying the script field entry on the record producer. Heres another example that shows how you can access record producer variables using the producer object. There is, but not with the scripts here. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! Hi Albert, Check out the prototype API for more details. Well want to store the record producer value on each target record that is created. Getting the following error: g_scratchpad.emptyVars = emptyVars.join(,); This is great AdminPro! message += 'Thank you for your submission.'; //Add the information message. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. This is certainly possible, but it depends on how you are including those variable values in your email. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. How to hide those. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. What kind of script object are you coding here? Keep it up. Well done. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Alright now this should be functioning. They dont allow you to implement one single script to fix the issue. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Love this functionality. You might check your browser error console to see if theres anything there that would point you in the right direction. I havent found a way to do this for an approval record. Well done. The problem is that g_scratchpad isnt available to the client as it should be. Confirmed: Berlin Hot Fix 4 fixes the problem. Lets discuss the basic differences between both terms in a tabular form. } Ill see if I can recreate the second problem Im having and submit one for that too. Thanks for closing the loop on this. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. Keep it up. Ill provide an update when I figure it out and if nobody has already posted it. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. I would love to be able to extend this sort of functionality to email notifications. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. The object reference is cat_item. .. your suggestion worked perfectly! I havent seen or heard of this issue. ServiceNow - Dependent Variables on Record Producer in Service Catalog. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Typically, record producers are used to allow users to create incident or change request records. Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. Navigate to Service Catalog > Catalog Definitions > Record Producers. Your question is outside the scope of this article. Ive tried using label_left and label_right with no success, any thoughts? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. Youll need to contact SN support for a solution on that. I want to display a HINT when we hover over the selected choice . I can see advantages to both approaches. The reason its there is because the original version of this script had to hide the variables via DOM manipulation. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. I got the same warnings when checking the syntax on the BR. If youve got additional tables that dont extend task, just repeat the same step there as well. Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? Do you know of any gotchas with your script and view rules? In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. Oftentimes it is more desirable to []. The values populated in one field can determine the values in another. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Is it possible to change the table label using something similar? Record producer will be. This was just what I was looking for, thanks for sharing. We had to take Calgary Patch 3 to resolve this issue. If not, the the info message appears but the record producer shown is erroneous. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. Other times you'll need to do a GlideRecord query to get it. Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Thanks Mark! Video demonstrate that how incident task has been . Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). It appears that sc_item_option_mtom only works for sc_req_item. Then you could predictably target that in a client script. . Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. You did such an amazing job. Please help. elmt.innerHTML = label + :; The topic is Introduction to Record Producer in ServiceNow. I can log the value from the business rule so I know its being set correctly there. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. scriptCode += "g_form.setDisplay(\"variables." Check out the top of the comments section here for some code to get you started. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. Here is my code snippet which I am trying to get the value -. A record producer asks the user a series of questions that can be used to generate many records at a time. In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. You can do that by going to sys_choice.LIST in the application picker. ServiceNow: Using Variable Condition field on custom tables. To fully enjoy this site, please enable your JavaScript. Has anyone had any issues with this with the Aspen Hotfixes? This script takes the values of the 'caller_id . /* Join the variable values together into a string */ From the ServiceNow Wiki, here is some documentation to read before you start building your report. How do I get the value of text input field using JavaScript? Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. . Theres no good way that I know of to do this. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. That comes from the prototype javascript framework, which is bundled with ServiceNow. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. What is the difference between UI policy and Data policy In ServiceNow? Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! You can search for prototype API javascript on google to find out more about those DOM selectors. function hideEmptyFields() { Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . current.u_record_producer = cat_item.sys_id; Thanks James! Open any record producer record, for example, Create Incident. Well done. Give it a try and let me know how it goes. This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. I've created a 'changeFieldLabel' function for this purpose. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Hey Steve, It is not working in Service Portal. Please suggest. What video game is Charlie playing in Poker Face S01E07? The difference between the phonemes /p/ and /b/ in Japanese. After we made some base categories lets make some matching subcategories. producer.redirect = home.do?sysparm_view=ess; The CMS is different because of the way it handles frames. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). If you walk through that reference, youll notice that sc_cat_item_option is empty. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. The answer is client scripting. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. It depends completely on how you use it to solve the problem at hand. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { Yeah I switched to raw ampersands as an experiment and it worked fine. Subscribe to get the latest news, events, and blogs. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. Form is normal . Is there a reason that code wont work on a base task business rule? If youre going to use this a lot I recommend setting up a global UI script with the following function. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. But I have an issue, when I show the form in the Service Portal. Is there something that Im missing? Awesome! Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. My next question How can I make this work for Record Producers? Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. Thanks for sharing! Having said that, there is still a fairly major issue with using the catalog UI policies and client scripts. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! Hi All! eval is no more evil than any other method. Seems to be barfing once it gets to the first &. If you need this to work for non-task tables, you can simply create a duplicate business rule there. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. How do you get a list of the names of all files present in a directory in Node.js? 2015 Locate any record in any table, by . How To Find Users Logged Into ServiceNow Instance? Keep it up. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. So the message that is added in Firefox is like this- Im trying to do the exact same thing for an approval record. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. We have a global variable set for attachments with a real generic label Please attach any pertinent data. This script not working in Istanbul release. Im not experienced in DOM and not understanding how to find this Element? Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. What [] Worked like a charm! That is bizarre i set it up on demo site 15 with the same results on what our code is. Unfortunately I dont know of a simple solution for that. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. In addition to empty variables, is it also possible to hide specific variables? What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); Works great on regular variables though. It is common for users to request that record producers and catalog items be made public on the Content Management System. A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? Thanks Harry. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Why is this the case? Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Nice, I wasnt aware of this. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this + emptyVars[i] + "\", false);"; Here is how you could set up the business rule. Hey, thats a good idea. Came here lots of times when the wiki did not solve my issues. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Yes, this script should still work just fine. . Typically, record producers are used to allow users to create incident or change request records. for (var i in current.variables) { pretty much like incident . Good question. In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. Is there a way to achieve the same inspection results of the variables without the use of the eval() function? This is a lot more helpful. Can we change the section label similarly. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. App Engine Studio creates the Catalog Item. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. I tried digging around online, but wasnt successful in figuring it out. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. You did such an amazing job. Is there any reason the first script would not work in Fuji Patch 3? Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. Unfortunately, links in labels will be overwritten with this approach. You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. Here is a report based off a database view. Both of these ways are not working. What is the correct way to screw wall and ceiling drywalls? My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage Anyone know how force a record producer to update an existing record instead of inserting a new one? We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? What is ServiceNow Record Producer 2. Sign-up to get the latest news and update information from ServiceNow Guru! Here's another example that shows how you can access record producer variables using the 'producer' object. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. Adding a Redirect and Info Message to a Record Producer, //Create the html contents of the information message, //Get the values of record producer variables to populate the 'work_notes' and 'short_description' on generated record, "Please contact customer with new password via: ", //Populate Assignment Group (name must be unique), 'The IT department will contact you for further information if necessary.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Ive confirmed that its not the business rule. Its not being set up properly at the client though. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. var scriptCode = ; You can create Service Catalog record producers directly from a table record. I got your initial script to work changing a variable label on a catalog item. WARNING at line 6: Bad for in variable vars. for(i = 0; i < emptyVars.length; i++){ My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. You cant do this using this script. I dont have anything for service portal like this currently. But i want to use setDisplay which is not working at all. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. Im just spreading the love. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Do you know if it is possible to retrieve the modified label? How do I find what Element I need to change when it is part of a variable container? Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. function onLoad() { It seems like client script doesnt see variables. Is this a case where I need to dotwalk from the variable set to get to the object? Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. I am not able to fetch the values for these fields in the script.