{"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. You now have the option to have your sign in details remembered for your next visit. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Sign In is displayed at the top of the 'My Events' section. Ticketek will use reasonable efforts to notify you of such action. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? How do I redeem my Ticketek Gift Voucher? What happens if my tickets do not arrive in time? Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. If you have purchased concession tickets, you are also required to present a valid concession card. Concession and junior barcodes will show up as such. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Don't worry though, until you finalise your purchase the value will remain on your voucher. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Write a review Ask a question. chevron_left. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. The website only allows one invitee from a group to purchase at a time. Why does the app ask to use your current location the first time it's opened? <> Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. By clicking this link, a web page will be displayed containing your ticket. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Can I request a refund if I accidentally selected the Refundable tickets option? Will I be notified of event / gate changes? Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Your barcode will be on the first page that opens (the homepage). So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Don't worry! We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Going to an event with a social club, company, school, family or friends? You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. How do I find my tickets once they are in Passbook? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. iPad, tablet PC, laptop) to gain entry to an event? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. We also regularly monitor our ticketing system for suspicious transactions. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. endobj Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Held seats are sold on a first-in basis. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Find out more about. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. This is just another way of conveniently storing and viewing your mobile tickets. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Where can I get more information about privacy for Friend Spotter? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. This means that for each event, tickets become available in order of best seating according to the promoter. Request details from Ticketek when booking your ticket. Check you can log in and have your passwords ready. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. I ordered a lanyard with my ticket purchase, when will this arrive? Ticketek Online Terms of Use and Privacy Policy. Yes, if you don't log in you will see a selection of national events. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. endobj Make sure the backlight on your phone is set nice and bright. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Where do I select Mobile Ticket delivery? Group discounts may be offered but do not apply to all events. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. This is so we can show you upcoming events in your vicinity. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. There was a spelling mistake in the email address entered. Placing seats on hold and redeeming them is limited to online transactions only. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. 13+ - Adult Ticket. Do I need to be logged in to see 'My Events' and if so how do I know? Promoters sometimes request that a number of tickets be held for promotional purposes. to collect tickets. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. No. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Can event notifications and location services be turned off from the Ticketek app? My AFL Membership card has not yet arrived, what should I do? I am traveling the country and have a New Zealand address but my billing address is overseas. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. You are required to present your credit/debit card and photo I.D. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. In most cases, a GA ticket is a standing floor ticket. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. My Ticketek Gift Voucher has no Voucher ID? How long are Ticketek Gift Vouchers valid for? The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Where can I find my AFL Membership number? If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? I've sent an email invitation but some or all of my friends did not receive them. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. details of the event including: name, date, time and venue. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Ticketek Terms and Conditions of Sale. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Why can my friends (invitees) only purchase the held tickets one at a time? Your barcode number can also be found via your online account here. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf How do I access Accessible seating tickets? Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. If you do not receive your club of support pack please contact the club directly. If magnified, the display may be blurry. If I received an invite, does Ticketek store my contact details? Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Their barcode will then be on their homepage. Be sure to select the discounted 'member' ticket. An administration fee of $10 will be charged. Will mobile tickets be removed from the Ticket Wallet after an event? What does General Admission (GA) mean? You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Full Ticketek Refundable terms and conditions of sale can be viewed here. How can I find AFL Membership on a match day? You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Will the Mobile Ticket scanners at venues work through phone covers? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Staff are amazing under the circumstances," a third said. There are so many people queued up outside the MCG, waiting to get in. Some events may have a Family ticket which includes 1 Adult and 1 Junior. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. If this does not answer your queries, our friendly team will be happy to assist. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. %PDF-1.5 You will need to provide some form of ID so that the staff can access your Ticketek account details. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Set up your My Ticketek account, or check the details in your existing account. Are Refundable tickets offered on Gift Voucher sales? ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. What is my online AFL Membership account? The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? If you arrive late, you may not be admitted until a suitable break in the event. The app also uses your location to alert you of events currently being held at specific venues.