A mistake I have made many times as well! If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. "my report is looking all correct. Does this match the requirements? The demand for UI/UX design implementation is continuing to grow. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. *must be completed in lightning experience*1. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! When you start a create a new report, simply click to start with a clean screen. Tnx, hmmmm What you have sounds correct. Why the change of heart? I also ran into this after copy pasting the API Name out of the error message. Do you have "Billing Topics" as a top data category with the 2 sub categories? I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Also when i click on Overflow Assignee no records found window pop up. If the action is missing from the page layout, it will not show up as an option in the feed. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Knowledge Basics for Lightning Experience. Keep working, great job i believe you should like my post home care specialists. Challenge 1 Configure Outbound Application and Integration Security. Anyone studying for their Service Cloud consultant certification. Use Lightning Knowledge to create a knowledge base for better customer service. Or "on demand email to case". I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I have sent screen shot of my report to rebecca@capstorm.com . There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Review the steps to create the 'Cloud Technical Team Support Process'. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. The custom email button I made was visible instead but was not approved by the Trailhead check. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thanks for the help! +12,700 Points +300 points. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. 43 are for Admins. Thanks!!! thing I could be missing?Thanks in advance! I've been in this challenge for hours now. Any ideas that can help me? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I have used knowledge 1000 times and have never had anything like this. Make sure that the correct date range is selected. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Ensure Agents have access to Knowledge when viewing a Case". but i don't know what is next step? hmmmm I think I just had to drag the filed onto the layout. * Able to be used on a profile level? Making dinner for Mom! This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. What should I do? Tweak service Console. If you haven't taken the Onmi Channel module yet, now is a good time! Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! i could pass the challenge, so great to have some experts available like you! (jealous? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. How would you enable people to select cases from an organised list? I'm at a loss as to what I could be missing. Look at the page layout again- there is another item you will need to add. I add wrong queue to Presence Statuses but I still have the same issue. I have finally managed to get through this stage. Click the cog in the upper right hand corner. And I've included milestone tracker in the page layout. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Wait 24 hours then re-create the process. You should be prepared for a heavily scenario . hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. this blog is beneficial and great information to share with us. It's a picklist. Did you check the values? Did you start with a clone of the correct profile? We recommend using a new Developer Edition (DE) to check this challenge. "Wrong Queue" is not a queue. It's likely something simple like an extra character. We can't find a field called 'Question Long Text Area'. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. January 07, 2019. donut! Confused? 3 new items on utility bar. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Goodness! Have a question about this project? If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I'm whole again. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I don't know what else to try. Ensure Milestones are configured properly for High Priority Cases. Rated Accounts by State The record count for state and account rating are automatically added. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Even clicked edit and save for the profile after changing console settings. Yes! It is very attractive and impressive. please help. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Don't be worried if you are updating several page layouts plus the console app. This error stumped me for a while as well. {!Case.OwnerFirstName}, Ursa Major Solar. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Two things try a different merge field for the name. stuck in challenge 6 please help. These have different SLA milestones an agent has to hit its the same in this section. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Hi All,Im struggling to complete challege 6. Thanks. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. No. Ensure you set up the routing for Basic Cases properly." I am right now @ step 6. hope to finish the superbadge now soon.!!! Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Challenge 5 error : We can't find a field called 'Question Long Text Area'. It's easy to miss. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Right now he' taking a nap.so I'm off to edit some reports! Hi I am getting the below error. Use another way to specify capacity for the routing configurations. on 6th challenge. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure you create the Cloudy Weather Resolution automated action. I'll keep checking if I missed anything. Will you be able to guide me? (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I'd do a quick google search on Salesforce Macros- It's a point and click process. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. (Hint- search in setup for "support process". :) I'd reconsider that time trigger. Ensure you create 'Billing Topics' for Knowledge." Ensure you set up the routing for Advanced Cases properly. I made two dollars today! Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Does somebody have a thought? No. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. My brother has started to play with me! Tonight's challenge involves the creation of two processes. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. What am I missing? Usually this is due to some pre-existing configuration or code in the challenge Org. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Tags I hope to inspire all of the worlds trailblazers to learn, grow, and experience! You will need it. Use the search o. Hello! To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Ensure the Customer Contact can be tracked on Cases. Could you share some details of what you have? I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Grief! I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I had figured that out in order to build the macro. Tried it all, from custom : support profile to standard user, even admin. Various trademarks held by their respective owners. here is the complete guide for designers that will increase your knowledge. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Trailhead Baby any idea? I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Still stuck? @Trailhead baby I am having same error message. Did you perform any particular action to get the email available on the console ? E.g. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I am the Trailhead Baby! Thanks a lot because I asked SF support and got this answer which did not help me much. Are you sure you want "email to case"? Prework and Notes. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Case organizers think about the language. I was able to work out a solution, I will outline it below. Still stuck? Has any code been used with your org? I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Grab a pen and paper. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Did it help? Making dinner for Mom! ", There are two options for email to case. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Modified 2 years, 1 month ago. The challenge says "add the option for agents to compose emails within the console while looking at a case". Something is blocking the challenge checker from fully running. please verify. You have to make the article "Linking SP-100 to SP-200" visible to everyone. I'll take a look as soon as Trailhead is back up! can you please suggest something? There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Alas, fingers crossed for the next challenges. Sounds like you need, The instructions mention that agents should be able to decline requests. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Any clues as to what I might be missing? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Why the change of heart? Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. My brother has started to play with me! (Email to rebecca@capstorm.com). I'm sure you've done this but is omin-channel enabled? If you need more help, leave a comment! I am not intending to give out the answers, just a little bit of a nudge. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. (Hint- The name of the component is not "entitlements"). Below are tips and gotchas for each report / dashboard. Search for an answer or ask a question of the zone or Customer Support. If yes, this was created in the wrong place. Thanks, Michal. But I didn't complete it. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. "This is a standard app. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Could you suggest how to troubleshoot it ? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Ive always thought this was pretty cool. Review the steps to rename the console to 'Cloud Support Service Console'. If you did them recently, try not to leave it too long to attempt this superbadge. After editing the service console, you might have to edit the new profiles. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Well occasionally send you account related emails. (I am totally stuck on a CPQ superbadge right now on the last step!). I have enabled the knowledge user check box in the user profile. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Thanks for your time! I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I've had it take up to 24 hours :(. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. We recommend using a new Developer Edition (DE) to check this challenge. I've been stuck on this error message for two days! If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Service Cloud Specialist Superbadge. Trying new things- my baby brother practiced crawling through a tunnel. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Youll need to enable this whole feature before you start I wont give away what its called! This is a fun challenge - if you are, like me, a total Service Cloud novice. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. If you are still stuck after that, leave a comment with some more details and I'll take a look. I've no clue what more I need to do to complete this challenge. This way, I can take a deeper look. I really learned a lot here. 2 comments Closed . Empty the recycling bin. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. I have created also both categories. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? At last count, there are 81 Salesforce Trailhead projects for developers. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I am stuck on challenge 5. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Ensure you group report results correctly. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Still stuck? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Ensure Agents have access to Knowledge when viewing a Case." Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I wish I had a good answer for you! I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Tonight's challenge involves the creation of two processes. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I have both Email to Case and On Demand Service enabled on the Email to Case page. (I made a custom button as well for this one.). Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Was this badge FUN or what?! If easier, feel free to email me some screenshots- rebecca@capstorm.com.
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