Failing to deliver as scheduled once is unfortunately, twice is starting to look incompetent. I know its only five pounds but come on. This was then updated to it's at the Bham hub at 05.15 on the 16th and is on it's way to magherafelt followed by a further update at 07.18 saying there's a delay with your parcel at our hub. For example, the courier might mark the parcel as delivered before the customer receives it. But only after lots of prodding and reminding was I able to get any sort of apology yeah we screwed up, thats it. In that case, it's best to contact the sender of the parcel. In case you were not at home and the courier driver left the box to one of your neighbours, GLS drivers will inform the recipient with a notification card. Anyway, raise a PayPal dispute today but don't hold your breath and start taking the other action which I have suggested. Frustrating but I can wait another month I guess with another company and hope for better service. Problem with utilities company or phone/broadband? I do get that a parcel company could lose a parcel. - The actual value of the parcel is paid up to a maximum of EUR 520.00. I really don't have the time to research for another suitable budget phone as I've got a lot to do to prepare. This does not necessarily imply they handed it to a wrong address. Parcel lost: DPD / or pick up store MoneySavingExpert Forum This period depends on the courier company responsible for the shipping service. It might take a while for the company to consider your parcel as lost. In case your parcel was delivered to the wrong address, the courier company will try to recover it for you. I was sitting in my front room and saw a white van swing by but I did not receive a knock on the door. I thought make it right was optimistic in the circumstances, and I was right to be skeptical. I've got in touch which pc specialist to ask for a refund so i can go and buy with gladiator pc who hopefully won't lose a 2k order so easily and will maybe get in touch with me to let me know what's going on if that ever where to happen. So I popped out only to find there was no parcel! Advice Please. Some would say theft charges should have been pressed. We're here for you! Sad to see so many posts with similar issues as me! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. There's a recent internet-famous video of a delivery driver doing this, the owner had a "ring" video doorbell though. Make it right for DPD is a web form that throws an error. Before starting any claim procedure, you have to check if the courier driver left a delivery notice at your door. I'd imagine PCS can't do anything until DPD completes their investigation as the PC will be insured, and if found lost or missing DPD will be liable for it. If you issue a claim then you can count on 14 days for the letter of claim, either 14 days or 28 days for a defence to be filed then to mediation I suppose you're looking at four or five months at least before any chance of the problem being resolved. I called DPD the following Monday 4 September and they promised to launch an investigation! If you want the smartwatch badly then by another if you have the money and this time use your credit card or debit card and then you stand a better chance of getting a chargeback from your bank. I have been fortunate enough for this to never happen before, especially on expensive products and was wondering if I should do anything else on my side or twiddle my thumbs and wait for DPD to "resolve" it? You can open an enquiry on the DPD website for a missing or damaged parcel. Slightly annoying that there was no phone call, no calling card left etc, but never mind, not a big deal. I have sat on the phone, emailed the person I was instructed to and have no reply yet at all. Copyright Reclaim the Right Ltd - reg: 05783665, Welcome to the National Consumer Service. Alternatively sign in to your account or register with us if you haven't already (make sure you use the same email address you used to book the parcel). Please prove you are human by selecting the. Your call or e-mail must be received within 7 calendar days from the estimated delivery date. Learn how to boost customer conversion rates with our last mile delivery certification. DPD (UK) - Contact Us. Yes, DPD promises on-time delivery for various service types including late, damaged and lost parcels. February 21, 2022 in Currys/PCWorld/Dixons. Enter your parcel details hereto find your estimated time of delivery. It is a web form that sends an email. Sadly, this will take a few days but its out of PCS's hands until DPD deal with the ticket and confirm to them its lost. The sender also has additional parcel information, which is important for the investigation. What about the five pounds I had paid? They did find my parcel, but they didnt call me. what are my rights? I'd prefer to have the pc i ordered but I don't wanna wait a week or more for investigations and such before a refund as I've already been waiting on the whole build process and was super excited for it to arrive only to be badly let down. I respect giving the benefit of the doubt but in this circumstance I can't really offer much. If you need to add something to this thread then, That way you will attract more attention to your story and get more visitors and morehelp. To access comparethemarket.com please complete the security check to prove you arehuman. Join us in this session where we unveil all the secrets that your shipping carriers dont want you to know. DPD are the ones who lost my parcel but I have a contract with Parcel2go. How about reassuring me that you havent lost my five pounds, will refund it since the delivery obviously hasnt happened as it should have done, and will give my the very best complimentary delivery service when my parcel finally comes back to your depot? Either call me a liar and say you think I never paid, or refund it, or anything, just say something. Critical insights to drive informed choices, Create outstanding post-purchase experiences, Flexibility to define return rules & conditions. I was informed that a search would be launched for my parcel. is is a big joke????? I got a call, a driver for DPD trying to delivery my parcel. In rare cases, packages get lost during their transit. I do have a larger written statement wrote out saved as pdf, do I change it to this now? what are my rights? I'm just looking for some advice from people with maybe similar experiences. LIVE WEBINAR Join us to get an in-depth understanding of customer experience in 2023 | Thursday, February 23rd, 2023 | 3 PM EST |Register Now. Won't get my new upgraded phone (lost parcel at DPD) Vodafone won't and our My questions to anyone who reads this are - is this normal for a package to go missing and quickly turn up? I dont get how you lost my money. Even if the parcel has already been transferred to DPD, contacting the sender is the right next step. Paolo didn't get back to me so I phoned DPD who said a ticket was opened but as yet they have no idea where the package is, it could turn up it may not turn up and basically don't contact us for updates to contact PcSpecialist. In case you think something went on and if your house or apartment has security cameras, you can ask the doorkeeper or guard for special permission, to try and find what happened to your delivery. DPD have lost my parcel - Postal and Delivery Services - Consumer Wow serious business!! Add one or more shipping carriers you use to automatically recover refunds. Currys are a law unto themselves and routinely shirk from their obligations. For more information, please see our because no one has posted on it for the last435 days. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/discussion/comment/77797580#Comment_77797580. 0121 275 9222: Products & Services. Kind Regards Hi I have just reread your reply, you have already answered my question, thanks.. Link to post Share on other sites . - BIG Fail! I think it worth metering your expectations a little here. I complained! I phoned Dpd earlier today 10am approx, they said the package is missing and offered nothing other than saying this and to contact PCSpecialist. Nothing. - Paying by cash or bank transfer??? Well, the payment is on my bank statement already. Warning: I use dictation software. Help Contact DPD Helping You To Answer Your Query How can we help you? The really annoying thing about this case is that DPD delivered a separate package from a different seller and have the same signature/initials for this (which we got fine). Further edit- This has become quite inconvenient now. Liability in case of loss is under the Universal Postal Union conventions. I was informed that I would be called when it was found. Long story short, I purchased a smart watch for 150 on Saturday night with next day delivery. I dont get why you cant work a bit harder to get my parcel to me. Anyone else had a parcel stolen by the delivery driver? : r/AskUK - Reddit DPD "lost" my PS5 last year, for which Curry's eventually replaced. No, only the shipper can request a refund claim. How can you screw your processes up this badly? When your parcel has gone missing, the first thing the customer needs to do is open a claim procedure with the company you booked the shipping service. Filing regular claims and consistently holding shipping carriers accountable for their performance promises usually brings a noticeable improvement in the service you receive from them. The main issue started about a week later, when using the tracking number provided nothing showed up, not even DPD having received. The End. So they must be notified immediately if you have any doubt or hesitation that your parcel could be missing or lost. Bizarre things happening nowadays P.S. Curry's Purchase - DPD lost my parcel. - Consumer Action Group DPD Refunds for Late Deliveries | LateShipment.com Nothing was made right. The investigation into locating the parcel commenced on the 20th of March. The milestone was reached on 30 April as 2,978 flights took off across the country.View the full article. PDF How to correctly file a claim for your parcel - DPDgroup I get ya, a few days won't be so bad as long as it's not a process that's gonna take weeks. My parcel hasn't been delivered - DPD It is essential to be aware that the claim procedure depends on the Terms and Conditions of the company that provided you with the service. Awaiting feedback from the Forum. They still didnt have any clue about the five pounds I had paid, but they were sticking to their story that I could get a Saturday delivery anyway. I should've used them this time but went for a little bit of saving which in hindsight was silly as I saved my 100quid which isn't much in terms of a 2grand order. - Please contact the sender if you have not received your parcel within the estimated delivery date. Of course I wanted to complain! The liabilitys amount varies depending on the country and also depends on whether the customer had previously taken out transport insurance. They will probably leave the note in a place where the wind or the rain cant damage it. They must have thought I was out because the car's not in the driveway. She couldnt explain why, but there was no reference to my paying five pounds in their system. The tracking system is updated every time your parcel arrives at a different depot or whenever some difficulties appear during the delivery. The PC which cost two grand was due to arrive yesterday and showed as leaving the hinkley hub on its way to magherafelt which is in the north of Ireland at 00.24 on the 16th. DPD stolen package. - You must notify us within 28 days from when the parcel was collected or received by us. Seamlessly connects with the tools you love. Its free, Twitter - Include the @company's twitter name in your post title here's why, Car dealer who sold death traps and forged court papers, UK households not claiming 19 billion in benefits entitlements. Try now at zero out-of-pocket cost. Just because you send a letter of claim doesn't mean you have to follow through but at least you have got things going, Copyright Reclaim the Right Ltd - reg: 05783665 I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. I would quite like to get it back because it was not a cheap coffee machine, I'm wondering what my rights are? Please enter the email address you used to book the parcel and the DPD reference number. ESSENTIAL:: Read our Customer Services Guide!!! 1 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In case there are any GLS ParcelShops, the courier driver might use them as an alternative delivery address. Was I surprised to receive an email after it'd driven off saying my parcel had been delivered! POST 177: TOWARDS BOTTOM If you had paid by credit card or by debit card, it would be much more straightforward. But how do you lose my money too? How about contacting whoever was taking my parcel back to the sender and tell them to turn their ass around? If there is proof of delivery service, the company is responsible in the event of loss with the production of a stamped deposit receipt to goods up to a value of 35. Impossible to get Currys to exchange or do ANYTHING to help, Mobile phone I sent to Currys Carphone Warehouse for Trade-In returned with a broken screen, Post in Santander blocked my account and my daughters, Natuzzi Italia, Edinburgh - Leather Recliner Sofa Damaged on Delivery - Refused refund for faulty sofa, Post in Hermes parcels scandal continues - plus Times Radio interview audio file, Getting the runaround trying to get a refund for an order Currys cancelled, Currys cancelled my order and are withholding my money - help please, The UK Stands With Ukraine - 'Slava Ukraini'. How it works? DPDs social media presence have said they will do what they can (so far nothing), look into this and update [me] soon. DPD Your delivery experts make it worse. Maybe it's some rare cases and I'm being unfair but I can only describe my experience. DPD will want more time to "investigate" and then will put we come back with the same answer. So as the title says Dpd have said my package has went missing in transit and they've no idea where it is an are investigating. It is a web form that sends an email. I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. We used the shipping company DPD, who I have always thought were very good in the past. https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim (I spent approx 3hrs on the phone today trying to get this resolved or get some sort of update, no live chat, no email replies etc) Also hearing Michelle's story in one of the other ongoing threads it has just made me regret shopping with PCS. In this case, you will need to send an e-mail to the company with a description of your complaint and include details such as: With DPD, the complaint process has to be started within 7 (seven) days and needs to be submitted to the depot. Anyone else had a parcel stolen by the delivery driver? Use your own judgment. In the current environment it may even take longer. DziiRe How do I make a claim for loss/damage? | DPD Local If after this investigation process, the courier company cannot find the box, they will declare it lost. Here is the answer: you can't cancel as the phone has been dispatched and is on its way. (a) The Customer must notify the Company of any loss or damage giving rise to a claim within 14 days of the date of despatch. Select. The #1 subreddit for Brits and non-Brits to ask questions about life and culture in the United Kingdom. You need to do this within 14 days of delivery if there is damage to all or part of the parcel, or part of it has been lost. It will take some time to sort this out I would think, PCS can't do a lot currently until they know what DPD have found or not found, excuse the pun. I thought "make it right" was optimistic in the. This company is responsible for the loss or damage of parcels that are in the companys custody. The courier company will try to locate your package in one of their depots and deliver it to you. PCS will still be liable for your refund yes, but before paying they have to open the ticket (which they have done) with DPD and get confirmation from DPD that this definitely has gone missing and has not been delivered before contemplating a refund. DPD consolidation scan - when parcels are shipped to a far destination, they will be sorted after being scanned by a process called consolidation. Analyze your invoice automatically and identify service errors which are eligible for a complete refund, The system will automatically submit DPD claim for eligible failures which instantly reduces your shipping spend up to 20%. - In case you send a parcel that has a value of more than EUR 520,00, we recommend activating additional insurance. Shipping Prohibited Items With Couriers What Are the Consequences? Hi, So on the 27th of December we sent a coffee machine to sage for repairs. Well DPD have no contract or obligation to me, their customer is PCS not me so they're saying for me to contact PCS as I have a contract with them. I submitted the form, it sent an email.