E) Unaccompanied Minor Service Charge Delta shall not be liable for any punitive, consequential or special damages arising out of or in connection with carriage or other services performed by Delta, whether or not Delta had knowledge that such damage might be incurred. Tickets paid for by credit card will be refunded to the credit card account used to purchase the ticket, typically within seven business days of Delta's initial receipt of refund request. Deltas sole liability in the event of such changes is set forth in Rule 22, Go to footer note. Delta will issue refunds on eligible tickets as follows: Hawaiian Airlines Mastercard - 50% off Coach Roundtrip Companion Travel Discount. 2. Applicability. Effective on and after December 1, 2022. (1) Children under the age of 5 United's controversy sheds lighter on a little-known contract that few people likely know about, giving airlines the right on eject you. Delta may act as an agent to issue tickets, check baggage and book reservations for transportation via other Carriers which have interline agreements with Delta. At Deltas sole discretion, Delta may instead arrange for transportation on any other Carrier or combination of Carriers to the passengers next Stopover, or if none, to the passengers destination, at no additional cost to the passenger. But none of those discrimination schemes seem to depend solely on using the carriage contract to enforce price discrimination. M) Inquire Periodically (2) Riots, civil unrest, embargoes, war, hostilities, or unsettled international conditions; The purchaser of the ticket and the passenger are responsible for ensuring that the ticket accurately states the passenger's name. These limitations shall also apply to baggage or personal property if and to the extent accepted by Delta for temporary storage at a city or airport ticket office or elsewhere before or after the passenger's trip. No refund will be issued on any ticket unless Delta receives a request for the refund and any unused coupons are surrendered to Delta within one year of the original issue date of the ticket. Qualifying Alternative Transportation means comparable air transportation, or other transportation used by the passenger, at no extra cost to the passenger, that at the time such arrangements are made is scheduled to arrive at the passengers next Stopover, or, if none, final destination within two hours after the planned arrival time of the passengers original flight or flights. L) Communication and Confirmation of Information B) Unaccompanied Children Under the age of 15. In addition to the applicable fare, unaccompanied minors for whom Unaccompanied Minor Service is required or has been requested must pay an unaccompanied minor service charge in the amounts set forth below. Airline Contracts of Carriage and Customer Service Plans 2) When the passenger is barefoot; The terms and conditions contained in this Contract of Carriage shall govern all published routes and services provided by Alaska, as well as fares and charges published by Alaska. Immediate Family means spouse, domestic partner, children, step-children, grandchildren, parents, step-parents, grandparents, brothers, step-brothers, sisters, step-sisters, daughters-in-law, sons-in-law, fathers-in-law, mothers-in-law, aunts, uncles, nieces, nephews, brothers-in-law and sisters-in-law. 3) When the passenger interferes with the flight crews activities, or fails to obey the instruction of any member of the flight crew; If the passenger does not request cancellation and refund of the remaining portion of the ticket, Delta will transport the passenger to the destination on Deltas next flight on which seats are available in the class of service originally purchased. When voluntary standby travel on another flight is permitted, the following provisions apply: 1) Voluntary standby travel is subject to the availability of seats at departure time in the same cabin as originally ticketed and does not guarantee transportation on the requested flight(s) including the origin, downline, or connecting flights. this Contract of Carriage shall govern all published routes and services provided by the Carrier as well as all fares and charges published by the Carrier. Where baggage is greater in value than the You canned request special assistance when you book on aa.com (our site is accessible) alternatively call us anytime at (800) 433-7300. . 8) Delta reserves the right to limit the number of passengers on the airport standby list, only accept the passengers standby request at an airport location, and limit the minimum and maximum time frames that airport standby listing is allowed. 6. Standby Passenger - Passenger who will be enplaned on a flight subject to the availability of space at departure time and only after all passengers having reservations for such flight, have been enplaned on such flight. As always, make sure to check the Contract of Carriage for the airline you're flying. The service Animal will not be permitted to occupy a passenger seat. A valid passport, birth certificate or other government-issued identification are all acceptable. Any reference to Delta in this contract refers to Delta Air Lines, the Delta Shuttle, and the Delta Connection carriers. Class of service means the cabin in which the passenger is transported and/or for which the passenger is entitled to fly by terms of the contract for carriage. 3) Delta reserves the right to charge a nonrefundable same day standby fee when a passenger requests to standby for an alternate flight for which the passenger does not hold a confirmed reservation. Meet Our New and Improved Fleet | United Airlines Carrier means any air carrier shown as a participant in this tariff. What is a Contract of Carriage? 2) Where Delta cannot arrange Qualifying Alternative Transportation . To the Conditions of Carriage for the Lufthansa Express Bus (PDF) For carriage with Lufthansa Private Jet, the following Special Conditions of Carriage apply. "Airline Designator Code" is an identification code comprised of . 1. One industry expert is concerned about the ambiguity of the new. Contract of Carriage (Revised, August 12, 2020) . If a sufficient number of volunteers agree to give up their seats in response to Deltas offer, then no passenger with a confirmed reservation will be involuntarily denied boarding due to the oversale of the flight. Almost Everyone Agrees: American Airlines' New Conditions of Carriage These Are Your Rights When You Buy a Plane Ticket - Travel PDF Contract of Carriage - JetBlue In the event of a conflict between the terms of this Contract of Carriage and such applicable laws, regulations or rules, the latter shall apply. Any passenger requesting a copy of this Contract of Carriage will be provided a copy free of charge if a request is made to: Hawaiian Airlines When a passenger refuses to produce positive identification on request; Days means full calendar days, including weekdays, weekends, and legal holidays (but not including the date that any notice is sent). The flight for which the passenger holds confirmed space is unable to accommodate that passenger because of substitution of equipment of lesser capacity when required by operational or safety reasons; or, on an aircraft with a designed passenger capacity of 60 or fewer seats, the flight for which the passenger holds confirmed reserved space is unable to accommodate that passenger due to weight/balance restrictions when required by operational or safety reasons. (2) Accompanied Children Less Than 2 Years Old. The Delta Air Lines Contract of Carriage only provides affected passengers, when accommodations are not available, with a voucher that may be applied to future travel on Delta equal in value to the contracted hotel rate, up to US$100. No refund will be issued on any ticket unless Delta receives a request for the refund and any unused coupons are surrendered to Delta within one year of the original issue date of the ticket. We do not search for or quote fares for other itineraries, including by combining one-way or other fares. Delta shall not be liable for any damage arising out of its compliance with any laws, government regulations, orders, rules, requirements or security directives or as a result of a passengers failure to comply with such laws, government regulations, orders, rules, requirements or security directives or as a result of Passengers reliance on advice provided by Delta regarding such laws, regulations, orders, rules, requirements or security directives. When a passenger refuses to permit search of his person or property for explosives, weapons, dangerous materials, or other prohibited items. These fees will be charged if the passenger flies any portion of the Segment, therefore, passengers that are removed at intermediate points on through flights and/or voluntarily deplaned at a destination other than the destination for which the fee was intended will not be eligible for a partial or whole refund. Infants who will reach their second birthday during a journey must occupy a seat and pay the applicable adult fare for the entire journey. Los Angeles, CA (LAX)/ Long Beach, CA (LGB)/ Ontario, CA (ONT)/ Santa Ana, CA (SNA) The passenger recognizes that personal data has been given to Carrier for the purposes of making a reservation for carriage, obtaining ancillary services, facilitating immigration and entry requirements, and making available such data to government agencies. Under no circumstances shall the liability for loss, damage, or delay in the delivery of baggage exceed $3,800 per fare-paying passenger. Delta may charge an administrative service charge for processing any permitted changes to nonrefundable tickets, which will be deducted from any credit toward the purchase of future travel on Delta, or collected at the time the change is processed, as applicable. When a passenger moves from one class of service to another while in flight, an additional collection will be made in an amount equal to the difference between: 1. Airline Passenger Bill of Rights-What Are Flyers' Rights? Airline Contracts of Carriage Throughout this booklet, we have tried to provide you general information about airline travel. Failure to comply with this ticketing deadline or an earlier ticketing deadline imposed by the applicable fare rule or other agreement with the passenger will result in cancellation of the reservation without notice. Reroute means to issue a new ticket, or honor an existing ticket, covering transportation to the original destination, but via a different routing than that designated on the ticket. Delta may require documentation verifying the childs age at check-in. a. 03-03-2022 08:30 AM. Contracts of carriage typically define the rights, duties, and liabilities of passengers and carriers, addressing topics such as fares, boarding, and what constitutes acts of God or force majeure . 1. One child less than 2 years old not occupying a seat may travel with an adult fare-paying passenger at least 18 years old or parent/legal guardian at no additional charge. C. Same Day Confirmed Delta will provide such additional or alternative amenities as are necessary to maintain the safety and/or welfare of customers with special needs such as unaccompanied children and customers with disabilities. Subject to the availability of seats on the aircraft, boarding passes may be obtained by passengers who hold tickets for confirmed reserved space in the following manner: a) for passengers traveling on electronic tickets, through the Online Check-in feature on Delta.com within 24 hours of scheduled departure, b) for passengers traveling on electronic tickets, through a Delta airport kiosk within four hours of scheduled departure, c) from a Delta airport ticket counter and/or the check-in desk located in the departure area.. Delta may substitute alternate Carriers or aircraft, change its schedules, delay or cancel flights, change seat assignments, and alter or omit stopping places shown on the ticket as required by its operations in Deltas sole discretion. A) Overbooking of Flights 2) while the passenger is moving between the terminal and the aircraft door; and Unless otherwise specified in the fare rule, a passenger may change the routing, destination, Carrier(s), class of service, or dates of travel specified on an unused ticket in accordance with paragraph 2) below, provided that, after transportation has commenced, a one-way ticket will not be converted into any other type of ticket (such as a round-trip, circle-trip or open-jaw trip ticket). United States of America- The area comprising the 50 states; the District of Columbia; Puerto Rico; the U.S. Virgin Islands; American Samoa; Kanton; Guam; Midway and Wake Islands. K) Boarding and Deplaning It applies only to travel entirely within the United States of America and states the terms upon which Delta offers to transport passengers. The fee, if any, may be assessed based on each Segment from the passengers origin to destination or next point of stop over. C) Proof of Identity 2) A passenger is unable to physically assist in the passengers own evacuation from the aircraft due to a severe mobility impairment; or Contract of Carriage - Limits - The Southwest Airlines Community 5) any prosthesis or medical device. Reservations for all segments of a trip for tickets issued at round-trip fares must be confirmed in the same (a single) passenger name record (PNR) Each Passenger agrees to be bound by all of the terms and conditions set forth in this contract. Air Canada contract of carriage. If no portion of the ticket has been used, Delta will refund the total fare and all taxes, fees or charges paid. The passenger must identify such items to Delta at the time of check-in. Nonrefundable Tickets Person with a Disability means any person who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment. 2) assistance in proceeding to the boarding area; Presentation of a ticket for transportation by someone other than the passenger named on the ticket renders the ticket void. Co-Terminal - Two or more relatively adjacent airports which for the purpose of these fares will be considered the same point. Such requests should be made by the passenger at the time of reservation and as far in advance as possible. Bush Intercontinental Houston, TX (IAH)/ Hobby Houston, TX (HOU) Fort Lauderdale, FL (FLL)/ Miami, FL (MIA)/ West Palm Beach, FL (PBI) Baltimore, MD (BWI)/ National Washington, DC (DCA)/ Dulles Washington, DC (IAD) An unaccompanied minor may not travel on any domestic flight greater than 2 hours in length which departs between 9 PM and 5 AM (red-eye flight). . Passengers with Disabilities Bill of Rights, Contingency Plan for Lengthy Tarmac Delays, RULE 6: CARRIAGE OF PERSONS WITH DISABILITIES, https://www.delta.com/content/www/en_US/privacy-and-security.html, https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/children.html, https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/disabilities.html, https://www.delta.com/content/www/en_US/traveling-with-us/ticket-changes-refunds/samedaytravel-changes.html, our published fare rules and regulations, which may govern the calculation of the fare and other. Rather than reading the whole thing, you can instead . Under no circumstances shall the liability for loss, damage, or delay in the delivery of baggage exceed $3,800 per fare-paying passenger. No refund will apply when alternate transportation is provided by Delta and accepted by the passenger. The Ultimate Guide to Airline Contracts of Carriage - SmarterTravel Tickets charged under a universal air travel plan will be refunded to the subscriber against whose account the ticket was charged. However, certain fares may have different periods of validity, in which case the specific rules associated with the fare will apply. c) Passengers with a SkyTeam Elite or Elite Plus status. Passengers using POCs on a Delta flight must be seated in a row other than an emergency exit or bulkhead. For refundable fares: Fares apply for travel only between the points for which they are published. Tickets may not be issued at fare(s) published to and/or from a more distant point(s) than the points being traveled, even when issuance of such tickets may produce a lower fare. Because the airline has published this information in its Conditions of Carriage. United Airlines - Airline Tickets, Travel Deals and Flights If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS . Except as otherwise provided, all fares and charges between points in the United States are stated in dollars and cents of the lawful currency of the United States. 1) If no portion of the ticket has been used, the refund will be an amount equal to the fare paid. -Flights must be rebooked and the ticket reissued at the time of the change. Delta will accept for transportation, without charge, a service Animal required to assist a Person with a Disability. American Airlines, for one, has a section in its contract of carriage that instructs passengers to "Dress appropriately; bare feet or offensive clothing aren't allowed."Likewise, Alaska Airlines' legal document states that it will not allow passengers to board if they: "are barefoot and older than two years old or who have uncovered torsos (except the midriff, which may be . Contract of Carriage | Copa Airlines - If the price of the new ticket is lower than the ticket being reissued, any difference In fare will be refunded to the original form of payment at the time of reissue. B) Confiscate any unused portion of the ticket, C) Refuse to board the passenger or check the passenger's baggage, and/or. ### Sonoma Public Infrastructure (formerly TPW) Business Hours Monday 8:00 AM - 4:00 . By way of example, and without limitation, Delta may refuse to transport or may remove passengers from its aircraft in any of the following situations: United's controversy stables light on a little-known contract so few join likely learn regarding, giving airlines the correct to eject you. 2) Throwaway Ticketing - The purchase or usage of round trip fares for one way travel. Delta reserves the right to collect all such amounts at any time, including after transportation has been provided. The information contained in this document constitutes the terms of transportation for passengers and their baggage on all flight segments operated by Frontier. 4. Delta will not refuse to provide transportation based upon race, color, national origin, religion, sex, or ancestry. The Carrier may mandate the issuance of an electronic ticket (ET) regardless of market, Carrier, form of payment, and customer type (including SkyMiles and participating Carrier frequent flyer members). All passenger information shall be handled in accordance with Deltas Privacy Policy (https://www.delta.com/content/www/en_US/privacy-and-security.html).. American Airlines Thanks U.S. Taxpayers By Gutting Consumer Protections b) No Liability for Loss or Damage to Fragile, Perishable, or Precious Items Not Identified to Delta at the Time of Check-In Delta is not liable for any loss or damage to precious items, nor for deterioration or spoilage resulting from delay in delivery of any perishable items, nor for damage to or damage caused by, fragile articles that are unsuitably packed, if such items are included in the passenger's checked baggage without Deltas knowledge. Conditions of carriage Support American Airlines | The Contract 4) When the passenger has a contagious disease that may be transmissible to other passengers during the normal course of the flight; Less than the minimum number of passengers may not travel at group fares, even upon payment of the minimum number of fares, unless specifically permitted in a given fare rule. Your travel is governed by the rules that were in effect on the date you purchased your ticket; provided, however, that Delta reserves the right to apply rules currently in effect on the date of your travel where reasonably necessary for operational reasons and where the change in rule does not have a material negative impact upon you. Delta Updates its Domestic Contract of Carriage Because passengers with confirmed reservations on a flight sometimes fail to show, Delta reserves the right to sell more tickets for travel on each flight than there are seats available on the aircraft. Delta will not be liable under any circumstances for any special, incidental or consequential damages arising from the foregoing. D) Assess the passenger for the reasonable remaining value of the ticket, which shall be no less than the difference between the fare actually paid and the lowest fare applicable to the passenger's actual itinerary. A. 1) When the passengers conduct is disorderly, abusive or violent, or the passenger appears to be intoxicated or under the influence of drugs; Before denying boarding to any passenger holding a confirmed reservation on an oversold flight, Delta will ask other passengers on the flight to voluntarily give up their seat in exchange for compensation in an amount and form to be determined by Delta in its sole discretion. Breeze Airways Ticketed passengers may check baggage and carry baggage on board Delta aircraft, subject to this rule. This document also includes the Tarmac Delay Contingency Plan. Partially Used Tickets When the amount described in 1) above is less than the amount described in 2) above, no additional collection will be made. D. Form of Refund RULE 10: SMOKE FREE SERVICE These practices include: 1) Back to Back Ticketing - The purchase or usage of two or more tickets issued at round trip fares, or the combination of two or more round trip fares end to end on the same ticket for the purpose of circumventing minimum stay requirements. V. Issue: Whether or not Singapore Airlines breached the contract of carriage. RULE 23: CURRENCY; DECLINED OR DISPUTED FORMS OF PAYMENT. Dependent The spouse and children of U.S. Military Personnel or U.S. embassy personnel stationed overseas who are dependent upon such personnel for financial support. C) Tickets are valid for travel only when used in accordance with all terms and conditions of sale. Delta is not liable for preexisting damage (including minor cuts, scratches, and broken zippers as a result of over packing) or for wear and tear resulting from ordinary handling of baggage. D) Transportation For Passengers Denied Boarding Except as set forth in this Rule, children under the age of 15 will not be accepted for transportation unless they are accompanied on the same flight in the same cabin by a parent, legal guardian, or other passenger at least 18 years of age. D) Failure to Comply with Deltas Rules or Contract of Carriage Rule 21: Flight Delays, Changes, Cancellations, and Aircraft Changes | Hawaiian Airlines Legal / Domestic Contract of Carriage Rule 21: Flight Delays, Changes, Cancellations, and Aircraft Changes Rule 21: Flight Delays, Changes, Cancellations, and Aircraft Changes GENERAL RULES. G) Recourse of Passenger A) Delta Will Cancel reservations of any passenger whenever such action is necessary to comply with any governmental regulation, or to comply with any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond its control. 5. 7) transfer between the persons own mobility aid and a mobility aid provided by Delta; Delta is not liable for any loss, damage, or delay in the delivery of baggage arising out of or in connection with transportation of, or failure to transport any baggage unless notice of a claim is presented to a Delta office within 24 hours after the alleged occurrence of the events causing the claim, and unless the action is commenced within one year after such alleged occurrence. This term shall be further defined as required by applicable law, including 14 C.F.R. 4) assistance in stowing and retrieving carry-on baggage and retrieving checked baggage; For some airlines, that set of rules is labeled as the "Contract of Carriage," but no matter the carrier, every passenger agrees to the conditionsusually thoughtlessly, via a quick checked boxwhen purchasing a ticket. 1) Reservations Subject to Cancellation for Failure to Meet Check-in and Boarding Deadlines. Delta will permit the service Animal to accompany the person onboard the aircraft and to remain on the floor at the persons seat. Transportation of Passengers and Baggage on flights operated by United Airlines, Inc. ("United"), Carriers doing business as United Express, and other carriers operating as United's Codeshare partner (collectively "United Carriers"), are subject to the terms and conditions set forth in United's Contract of Carriage, in addition to any terms and conditions printed on or in any ticket, ticket . Fly - United Airlines Self-reliantmeans that a person does not require services related to a disability beyond that normally provided by the Carrier or beyond that which applicable law requires the Carrier to provide. If an insufficient number of passengers volunteer to give up their seats in response to Deltas offer, Delta may involuntarily deny boarding to one or more passengers on the oversold flight according to the following boarding priority rules: 1) Passengers Holding Tickets for Travel in Premium Cabin, SkyMiles members identified with a Diamond Medallion (DM), Platinum Medallion (PM), or Gold Medallion (GM)elite-status designation, and passengers holding tickets purchased under a DL corporate travel agreement. For interline flights operated by other Carriers, the conditions of carriage of the operating Carrier will apply. 5) assistance in moving to and from an aircraft lavatory; Upon request, Delta will provide the following services to a Person with a Disability: 1) assistance with registration at the check-in counter; Allegiant Contract of Carriage. This week, @americanair changed its Conditions of Carriage. Delta will not refund any portion of a fare that is nonrefundable, and Delta will not refund any taxes, fees or charges collected upon nonrefundable tickets. Actual value for reimbursement of lost or damaged property shall be determined by the documented original purchase price less any applicable depreciation for prior usage. In section 4C4 of the Contract of Carriage, does the verbiage presented (intentional or unintentional) prevent Southwest from cancelling and automatically rebooking a direct flight into a series of flights between source and destination ? D) Medical Clearance To the Special Conditions of Carriage . 4) Redress Number (optional), Delta may cancel your reservation if the reservation does not include the required Secure FlightPassenger Data (full name, date of birth and gender) at least 72 hours prior to your scheduled departure. Loss Due To Government or Airport Action If a passenger requests a special service at least 48 hours prior to departure, Delta will, to the extent possible, provide the service. Dear Tripped Up, My two sons and I checked in at the Guatemala City airport three hours before the first leg of our return flight to Detroit. 10) inquiring periodically during a flight about a passengers needs; and Unused tickets (hereafter "Carrier") is subject to the following terms and conditions, in addition to any terms and conditions printed on or in any Ticketless Travel Confirmation, specified on Carrier's Internet site with respect to electronic ticketing, or published in Carrier's schedules. However, when a passengers travel is interrupted for more than 4 hours after the scheduled departure time as a result of flight cancellation or delay on the date of travel other than from force majeure, Delta will provide the passenger with the following additional amenities during the delay: If overnight accommodations are available at Delta contracted facilities, Delta will provide the passenger with a voucher for one nights lodging when the delay is during the period of 10:00 pm to 6:00 am. G) External Reissue Charge Contract of carriage - Wikipedia We're also upgrading 100% of our mainline, narrow-body aircraft by 2025, so you can enjoy a consistent, modernized experience across our domestic network.