We handle complaints about agencies that provide services to Aboriginal communities, such as: We have Aboriginal staff who assist to handle complaints we receive from Aboriginal people s . please see our fact sheets in the top right of this webpage. It takes about 15 minutes. For a step-by-step guide to making a complaint, see How . completing an online feedback form at www.housing.nsw.gov.au. If you are not satisfied with our response, please advise us and we will organise to carry out an internal review. Feedback and complaints - Communities and Justice Also, the Registrar does not handle appeals from decisions by registered community housing providers relating to an individuals eligibility, priority or entitlement to housing. Find out how to make a complaint about custodial services. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. We handle complaints about most NSW government departments and agencies, local councils in NSW and community service providers. Anyone who has concerns about whether a registered community housing provider is meeting its responsibilities under the National Regulatory Code can notify us of their concerns or make a complaint. If you need help contacting the agency, see Get help making a complaint. HUD also provides a Spanish language version of the online housing complaint form. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Antisocial behaviour in public housing - Family & Community Services . You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. You can do this by contacting the person you have been dealing with and making this request. Argiri Alisandratos, acting associate secretary of the Department of Families, Fairness and Housing, says he wants the child protections system to be led by Indigenous organisations: Contact us | NSW Land and Housing Corporation eTendering - NSW Department of Communities and Justice - Current Tender We also support people with disability and Aboriginal peoples, and have information in easy English and other languages. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. Registrar of Community HousingPO Box 2236Burwood North NSW 2134, Information sheet for complainants PDF, 34.67 KB. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. We can support people with disability and Aboriginal peoples, and have information in easy English and other languages, see Information in other languages. Housing and homelessness launch. If you signed a contract of purchase between 11 November 2022 and 15 January 2023, you can claim a refund of the stamp duty paid through the Revenue NSW website until 30 June 2023. However Registry staff cannot give you legal advice or recommend what action you should take. We can handle complaints about homelessness services run or funded by the government, such as: People with a disability receiving services from NSW government agencies can complain to us about those agencies. We do this only rarely when there is evidence of very serious and/or systemic problems. If we can handle your complaint, continue to Step 3. Western Region. We can help you make a complaint. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. We will treat your complaint confidentially and seek your permission before telling the agency that we have received a complaint from you. Aboriginal people can apply for housing and access work and study opportunities, Learn about your rights and responsibilities as a tenant and request help with your home or tenancy or find out more about management transfers in some areas, Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy with DCJ, Factsheets about applications, eligibility for housing assistance and tenancy matters, Policies about applying for housing assistance, including private rental assistance, and for social housing tenants, We're changing the way social housing is delivered and how we respond to homelessness in NSW, Resources for affordable housing, community housing and specialist homelessness service providers. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. If your complaint is referred to another agency we will notify you of this transfer. 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Phone: 1800 422 322 (Housing Contact Centre) 1800 152 152 (Link2home Homelessness) TTY Phone: 133 677 More information Department of Communities and Justice - Housing ( DCJ Housing) provides a range of housing solutions for both the private rental market and Public Housing, Community Housing and Aboriginal Housing. This is dealt with under Residential Tenancies Legislation by the NSW Civil and Administrative Tribunal (NCAT) formerly known as CTTT. If you don't get a reply within the time promised by the agency, contact them again to make sure they received your complaint and are going to respond. put you in contact with the right person in the organisation who can respond to your complaint, contact the organisation about the problem and ask them for an explanation, or. Our website uses an automatic service to translate our content into different languages. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. Read more about making a public interest disclosure (whistleblowing). GPO Box 7057 Customer complaints | Service NSW In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). It takes about 15 minutes. The Registrars role is to ensure that registered community housing providers comply with the National Regulatory Code. The Registrar of Community Housing is within the Ombudsmans jurisdiction. Feedback and complaints about public housing | NT.GOV.AU east. Part 1: What is unreasonable conduct by a complainant? We cannot determine liability, order payment of compensation or change a decision made by NCAT. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. What can I expect to achieve from making a complaint? The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. what happened after you contacted the agency. If you are not happy with their response, find out how to lodge a complaint with the Housing Registrar on their website. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing, understand your rights and responsibilities as a tenant or request help with a property and find out more about management transfers, Understand what housing help you may be eligible for and how to apply, including social housing and private rental assistance. NSW Department of Communities and Justice (DCJ), child protection and family support services, out-of-home care, including foster care, kinship care and intensive therapeutic care (ITC), Aboriginal Land Councils local Aboriginal land councils and the NSW Aboriginal Land Council. If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. Alternatively, you can ask the NSW Ombudsman to review your complaint. To make acomplaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. . private universities for example, Australian Catholic University and University of Notre Dame. Here youll find helpful information on becoming a DCJ Housing tenant and how to maintain your tenancy. serious and substantial waste of public money. For a step-by-step guide to making a complaint, seeHow to make a complaint. Independent Commission Against Corruption (ICAC) (contact the, Law Enforcement Conduct Commission (contact the. See Advocacy and Legal Services below. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. See Appealing a decision by FACS below. To enquire about accommodation, please contact Housing NSW on 1800 422 322. However, we cannot handle complaints about decisions of local councils that involve: We also cannot amend or revoke development consents. You can submit a complaint or provide feedback by using one of the following methods: Service NSW is committed to providing excellent customer service and every attempt is made to deal with complaints on the spot, however, if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner, and within clear timeframes. If you are still not satisfied you may wish to contact: Chief Executive Officer, Service NSW These translations should be used as a guide only. If you're not happy with our decision or the way we handled your complaint, seeComplaints about the NSW Ombudsman. how you would like us to help you provide feedback or make a complaint. Your rating will help us improve the website. Alternatively, you can contact your localDCJ Housing office. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. Complaints about an organisation funded by DCJ to provide services on its behalf, in relation to accessing a service, service delivery, or the organisations management practices can be made directly to the organisation in question, or to DCJ via theDCJ Your Feedbackwidget. We can handle complaints about community services run or funded by the government. Submitting a complaint You can submit a complaint or provide feedback by using one of the following methods: Via the online feedback form Email info@service.nsw.gov.au Phone 13 77 88 In person at any Service NSW Service Centre Write to: Customer Resolution Coordinator GPO Box 7057 Sydney NSW 2001 Complaints about our services MyHousing mobile app | Service NSW We can also handle complaints about water services provided by local councils. We value your feedback on how we have handled complaints and communicated the outcomes to you. Updated on 22/03/2022. You can report fraud, misconduct or corruption through our feedback tab. We can handle complaints about NSW public health services and providers, including: However, we cannot handle a complaint if it is about clinical and medical care. You can also call FACS or go to your local office for assistance. 4 Parramatta Square, 12 Darcy St, Parramatta, NSW 2150 Map. However, it will be harder for us to assess and resolve your complaint if we dont know who you are. Registrar of Community Housing - Enquiries & Complaints For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. We'll also ask you to upload documents to support your complaint. They usually welcome you speaking up as it can help them to uncover a problem and improve their services. If you're an eligible first home buyer, you have the choice to pay an annual property tax instead of stamp duty. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, what information you need to support your complaint. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. For a step-by-step guide to making a complaint, seeHow to make a complaint. If you are concerned that this could happen, please let us know. Home - NSW Ombudsman While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. If you have a disability, or if you do not understand English well, we can assist you with providing feedback or making a complaint. eTendering - Transport for NSW (Roads and Maritime Projects) - Current If the complaints are substantiated, tenants will be given the opportunity to change nuisance and annoying behaviour. You can ask someone such as a family member, friend, or community worker to help you or to submit the complaint form for you. You will need to give as many details as possible about the problem that needs repairing when you call. For all other service providers, including Energy Australia, AGL and Origin, contact the Energy and Water Ombudsman NSW. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant.