I used the Dartford tunnel on 14 October and have just realised I didnt pay! No probs Dennis. Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. But I only paid today 1 September. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. but their response will be within 40 and 50 days so I really dont know what to do now. My wife forgot to pay the charge until a day after the midnight deadline its her second time. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. Receipt FJ No 29616281 ref 150522132752022153F7N. This system is completely insane. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. I could put in any number plate and pay, even if the vehicle has not crossed. I have just written to them and I was wondering if you have received some sort of reply from them? You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. I did receive a confirmation email but I couldnt open the attached PDF. RL. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it. vorrei essere ricontattato per mail Last year I went through but forgot to pay within the 24hr period. Yeah I did, forgot to pay and got 2 letters through for the 2 crossings on the same day, both said that as it was my first time I just needed to pay the 5. Apart from the hire car issue I reasonably regularly drive through without worrying. A good mate did the same and loved telling his story about how he didnt even open the letters just binned them and then they stopped, Until he applied for a mortgage and was told about his CCJ. Scan this QR code to download the app now. We will continue to press for a change to the information and signage informing motorists how to pay. To be honest were just as in the dark down here in the south. Is there a time limit within which the Dart Charge penalty notice has to be issued? ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. I can not understand how or why I should be liable for this mistake when I paid the amount requested online. people who clearly forgot to pay) and those who dont. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? i paid the toll a day late as it was good friday and bank holiday in one weekend and i totally forgot i crossed on the monday not the tuesday and paid on the wednesday will i be fined for this? The whole world out scam each other and the UK Government back it. Will. I would try now and wait and see. I had my money ready to pay as Ive done before but no barriers. Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. He's transferred my payment from this morning to my account but said it won't count towards Thursdays crossing as the payment window has closed. We are running at optimum capacity. I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. I subsequently attempted to use your website to determine whether you had used this money to take payment for the crossings, and discovered that is it not possible to do so. In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. I do not live near the bridge, do not need a credit. I also dont use it enough to make another bloody account that Ill forget the details to because I dont use it enough. Re-roll whole conversation and stale mate. Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. I freekin hate that crossing system. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. What happens if you forget to pay Dart Charge? pay it before the letter then! Many thanks for your help Pete, Ill give it a try. On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. Crossed the bridge twice. There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. I am in the same boat. You should certainly have a chat with the hire firm and find out their policy. I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. Any truth in the rumour that PCN is Latin for: More Cash for George???????? The arbitrary 35 fine is proof of that. The last time I crossed, I noticed the big C on the road, which I had seen in London. From there, you can also export a receipt to your email. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. Forgot to pay dart charge MoneySavingExpert Forum Do you think I would win an appeal? I dont know what is going to actually happen now, are they going to chase me, will I be going on black list or something? as sorry, Im not in condition to write well in English myself. BeatTo Pay Im more angry with myself than anything else :(. I simply cannot believe this is allowed to continue, its a scandal. Well why cant we have 14days to pay . If you leave it, the hire firm might just get the fine, sit on it then charge it to your card. This will result in many tourists being hit by charges through no fault of their own. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. He called me to ask me to pay, I put his registration in and it was confirmed the make, model and colour of his vehicle. I have driven through Dartford crossing yesterday, but I forgot to pay. Where a motorist has paid slightly late, but, importantly, before Dart Charge have even issued a penalty, they can be no good reason for enforcing penalty. Now being told that the 2.50 is being held as a credit. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. Can I pay the toll charge when I get home (Sunday 19th July). Yet another part of UK democracy where they will take your money as quickly as they can and with penalty clauses but, give it back? Provided she use the M25 Dartford Crossings and dont pay the charge by midnight to day after you crossed, youll be liable for a 70 Fines Charge Notes (PCN). 8. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. Today received a PCN for 70 for a hired vehicle which had a Tag fitted. Hugh. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. Motorists must pay a fee to use the tunnel, although exemptions exist.. That said, you can use the tunnel for free at night if you cross between 10pm and 6am every I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. Set up a new pre-pay account here Change an existing Dart Tag account. At least I was allowed to just pay the 2.50 and avoid the fine, which I did right away. Need more signs as to cost of fee and how to pay. Why does this unjust enrichment of the dart ford tunnel system toll charge make normal good people, criminals? these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. This starts from when the notice arrives. The cost of a van is 3.00, so the system should ask for the correct amount. First of all the future crossing may never occur, and secondly they may only do so where there is an Advance Payment Agreement in place (see Regulation 6 of the A282 Trunk Road (Dartford-Thurrock Crossing Charging Scheme) Order 2013). I have cross the bridge couple of times before but paid them in time so this is my first time that I forgot to pay. They are saying that a penalty charge notice was issued on 09/02/2015 but I never received this. I look forward to your reply as soon as possible. There are no contact details on the charge certificate. The signs are appalling as you can see from our drivers-eye video. Beat late payment of the Dartford Crossing charge. Dart Charge - Transport for London No downside to it. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. Pay now and it should stop the penalty being sent out. I believe this dartford toll system is just a huge government sanctioned extortion scam. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. now i received the penalty Charges notice of 35. Hi I would certainly speak to SANEF the operator about some form of compensation. Although my number plate seemed to have been correctly detected. But the biggest problem is that I didnt see that I had to pay for this crossing !!! Are some vehicles exempt from paying the charge: Yes. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign-up for the APH weekly newsletter and youll receive discounted airport parking and hotels across the UK. Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. DART Log In - ClosingCorp I have just returned home to find a fine for when I crossed on 17/04/2015 So i now face paying a total of 1050 for this oversight. online at www.gov.uk/dart-charge over the phone by calling: 0300 300 0120 via a payzone retail outlet by post (in advance only): Dart Charge Customer Services PO I think lawyers should step in and file a case against them. There are no signs anywhere to say how much the charge is, and anyone who has never used the crossing before could easily miss the payment signs, which are vague in the extreme. (Last journey 2011) The charge varies depending on the type of vehicle and time of day. He's confirmed I'll just get a letter asking me to pay the 5 and if I do that they'll say no more about it. Payment should be made by midnight on the day after your crossing. Im not (its my wifes) so could not agree. Please contact the DVLA to confirm if your vehicle is exempt. Just to check, the DVLA gives the details of my address for the PCN letter? A member of my family ended up coughing up nearly 700 by doing that. :(, Tommy, Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. The message tells me access via the website. I suddenly remembered about four days later and immediately paid online. Was the minion not happy about my complaint? How will they collect the fees from foreign drivers. DC- It should arrive within 2 weeks. But far more should have been done to address the change in the system. I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. In order to manage my account online, the first step in creating an account is to make a payment on 10 (for four crossings). Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. We used the tunnel for the first time since the new system came in. If this is not done, the firm will send another email with a 5.00 admin charge attached still much lower than the 70 fine the Government would levy after just one day even if you dont get the email until you get back from your holiday. We often link to other websites, but we can't be responsible for their content. With more than 42 years experience of providing airport parking and hotels, we know how important it is to offer impeccable service and provide products that travellers can trust. Warning: Your session is about to expire due to inactivity. I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? Yes I am one of the 300,000 drivers in one month to get stung by our lovely Department Of Transport. Since 2013. On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! I have not received a PCN and so I have no PCN number. Whats the fastest way to make future Dart Charge payments? Exp. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. I was told by DC a hire company should do the change and I was also told by hire company that DC should do so. All this makes sure, everyone can pay up! Did not pay on our 1st crossing. I put it down to road works being carried out at that time. Its also clear the site is targeting millions of foreign drivers who use the crossing each year, with the website offering versions of the payment system in 18 languages.How to pay the official site: If paying online, make sure you save cash and get an official receipt by heading here otherwise you could be left with no proof of payment or means of appeal if something goes wrong.www.gov.uk/pay-dartford-crossing-charge. We used to have customer who regularly cost us parking tickets, and they ran up a debt. This is the first and only time the vehicle has crossed. Must be easier and more cost efficient to erect some clear signs than send out payment demands! My parents lived in Kent for many years and I have used the crossing many times. East Midlands Airport Meet & Greet Parking, Click here for further information on starting your appeal to the independent adjudicator, https://www.gov.uk/pay-dartford-crossing-charge, UK Airports Relax Hand Luggage Rules, No More Need for Tiny Toiletries, Get free drinking water at airports and beat the after-security price hikes where to fill up your bottles revealed, Bristol Airport Drop-off & Pick Up Charges, https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal, CustomerService@dartford-crossing-charge.service.gov.uk, http://www.bbc.co.uk/news/uk-england-30633955. You should certainly remain exempt if you were before. If you use the M25 Dartford Crossing and dont pay the charge by midnight the day after you cross, Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Anyway, I was informed that a PCN will be sent to hire company and then they have to make a representation to DC so they can issue a PCN to meso far so good.but I have found out that hire company incorrectly noted my address from my ID CARD! I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. Three points: Are foreign registered cars pursued for penalty charges? Excludes Gift Memberships, Discount applies to first year. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) Would you be willing to share more details about it? Ease of travel should be a right. I called them up and they said to write to them explaining my circumstances which I did. 105 to go through the Dartford tunnel!!! Apart from the quote from their nameless spokesman, has this been published by them anywhere? If you are contacting us to make a complaint, please see our guidance on how to make a complaint Pay penalty charge - Dart Charge - GOV.UK this seems like a bit of a mess to me and probably why Humber Bridge are holding back on implementing their similar scheme with everything already in place, anyway looks like we crossed twice at easter on way to and from France unaware of the its introduction in Dartford seeing no signage or media warning of its introduction.