This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. 20h56. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. The broadband still keeps dropping. I'll let @JohnC2 as he isn't in the office today. If not then I'll go for the full factory reset deleting recordings. Settings stuck on loading YouView Community Model number 91-00438. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . The broadband blue light isnt coming on either. Box stuck on Loading YouView Community Re: YouView+ UHD box stuck loading and needs full factory reset. 17h30. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Solved: Youview box stuck on loading screen - BT Community on Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. We have a tv contract with bt. Once you have had a chance to test it out post back and let me know how you are getting on. Hi, im hoping someone can help me please. Yes I received my new box and it all seems to be working fine. Ive made quite a few recordings, although none in 4K yet, all with no problems. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. 21h23, on If you look on the public YouView forum, there may be posts there showing you how to do it. Cheers . However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Box stuck in nearly ready - YouView Support Any suggestions/information gratefully received. 04-04-2020 YouView box not booting. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . Select Software Information. on I believe there is a maintenance mode which you can get into, which may give you more recovery options. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. YouView TV Ltd 2023. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. IThanks for that, I'm surprised it lasted less than a year. Hi@SiGreenwood Did you receive the new box OK? Thank you so much. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. 24-04-2019 22h00, on mode 4 (interenet reset keeping recordings) are the ones to consider. Within three seconds press and hold the power button on the front of the box and hold both buttons. Thanks for your time and help. It is a bt youview box. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Only change is that I had to switch channels on broadband recently. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. Release both buttons a few seconds after the BT logo appears on the TV screen. David How do I reset my BT TV box? | BT Help - BT.com My BT TV box has stopped working or keeps freezing | BT Help This happened to me a couple of weeks ago. Instructions for doing this can be found here: Mine has just started doing the same thing. Luckily I managed to watch other recordings on catchup. This first happened about a week ago. (Although i'm not sure why the drive would affect the 'settings' menu)? Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Are you currently in a TV contract with BT ? You view box stuck on loading page - BT Community My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . All rights reserved. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 12h01. 17h06. 01:04 PM, on Maintenance mode is used to recover your box when something has gone wrong with it. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) For help with your TalkTalk TV box, channels and apps. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! I've arranged for a replacement box to be sent and returns packaging to return your existing box. Youview Box stuck on please wait Digital Spy I'm happy the new box is working well. I would still be inclined to get it replaced under warranty. I'm really glad to hear you've received the new box and all appears to be well. on - edited We haven't changed anything. It looks like you're new here. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. 04-04-2020 Switch power off by removing the power cable. http://videos.youview.com/support/maintenance_mode.pdf. It took 2 full resets before the box started working again. Worked fine until last night. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Some would say that yours has done well to last three years. on I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. More info. Until I saw this thread, I was blaming that for this symptom. Sorry you are experiencing a problem with BTTV. on Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. You can restore your box back to its factory settings, letting you start again from a clean slate. Using Maintenance Mode - YouView Support However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 14-12-2020 I have had a retail Youview box almost two years now and have had very little problems with it. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Post back and let me know. Sign in or register to get started. on please let us know how you get on with a4K recording. All rights reserved. 17h16 A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. My box has a repeat problem. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West.