At this writing, out of 4,100 reviews on , 84% of BetterHelp users rated the service as "excellent," and 9% rated their experience as "bad.". The cost of therapy sessions ranges from $99 to $199, and psychiatry sessions range from $99 to $349. It also offers couples and teen therapy, with free live weekly group seminars available. Will I Get a Refund if I Cancel BetterHelp? To understand BetterHelp a little more, we have looked at the various advantages that this online therapy platform can bring to the user. Cory noticed their therapist would half-heartedly engage sometimes instead of having full focus on the issue they were sharing with them. Lauren Reynolds - Licensed Marriage and Family Therapist, Get matched with a therapist using BetterHelp. So, if you are not happy with the BetterHelp assigned therapist, instead of asking for a refund, you can simply switch over to a different professional. You can also schedule a live 1-to-1 session with the therapist every week depending on your convenience and the available time slots. The linked products and services we feature go through a rigorous vetting process. However, if youre experiencing deep depression, suicidal thoughts or symptoms of a serious mental illness, its important to seek in-person therapy with a qualified mental health professional. Read more here. It is the best thing they could offer if there is a displeased customer. With at least 24 hours notice, sessions can be cancelled or rescheduled free of charge (you'll get an automated reminder 48 hours out from your session, so you should have plenty of time to regroup and reschedule, if needed). The company will bill you every 4 weeks. The team will review the request and ascertain the refund that needs to be made. I am a BetterHelp customer and I want to opt-out. If you are dissatisfied with the service that has been provided to you by BetterHelp and your assigned therapist, its natural that you would want a refund. You can also schedule video, phone or live chat sessions and access counseling services using four methods: BetterHelp counselors do not make official diagnoses or prescribe medications. These in-person sessions typically last 50 minutes, which accounts for part of the higher cost. You can quickly file a refund request if you are experiencing trouble with your BetterHelp payments or just think that you are not getting exactly what you paid for. 2023 Forbes Media LLC. We include products we think are useful for our readers. How To Opt Out of BetterHelp From Your Account, Provide the answer to why you want to cancel the service, Terminate Your BetterHelp Subscription Online. Use any web browser to access DoNotPay, and get our assistance in: We have helped over 300,000 people with their problems. Subscribers pay $60-90 per week after this trial period. Choose the right platform for you. Instead, you can choose a nickname your therapist can call you. Each article is written by a team member with exposure to and experience in the subject matter. With the objective of helping all those facing comparable challenges in gaining access to professional therapy, Matas partnered with co-founder Danny . The company offers a secure, easy-to-use platform and qualified therapists. For the first four weeks, the company will bill you upfront, so you can expect to be charged between $240 and $360 . BetterHelp and Talkspace are both online therapy providers. Still, it can be tricky to navigate the vast offerings of telehealth providers to figure out which service is the best for your situation. youtube[i].addEventListener( "click", function() { While other online therapy platforms may have more options for insurance coverage or allow you to pick your own therapist, BetterHelp allows users to message their therapist at any time through communication modes such as chat, phone, video and text message. Our website services, content and products are for informational purposes only. We are keeping them anonymous for their protection. It's not just common curtesy. Winner: BetterHelp. They usually offer a case-by-case solution, where they evaluate the issues and your complaints. It has various reasonable subscriptions plans, and it also offers financial aid, making it a highly user-friendly platform. Two things we care about almost as much as the issue we're seeking therapy for: our precious time and money. The speed of the therapist's response and the frequency of the sessions varies based on the interaction between you and your therapist. As an explorer of the mind. Even though inconveniencies with online mental health services need to stop happening, they do occur. You just need to login and go to your account settings. The cost of Betterhelp counseling ranges from $90 to $120 per week and is based on your location, preferences, and therapist availability. Our editorial content is based on thorough research and guidance from the, Partner Offers feature brands who paid Forbes Health to appear at the top of our list. Requirements: Therapists must be fully licensed by a State Board to provide counseling independently and without supervision (e.g., LCSW, LPC, LMFT, PsyD or similar credentials). BetterHelp Customer Service: Quick Answers To Your Questions BetterHelps fees range from $40 to $70 per week depending on the BetterHelp plan you select. As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided. Do I get a refund if I cancel BetterHelp? Cancel BetterHelp Efficiently - Counselingreviews.com BetterHelp is the largest online therapy platform worldwide that makes mental healthcare more convenient, discreet and accessible to a licensed therapist. The Implications of COVID-19 for Mental Health and Substance Use. BetterHelp counselors are available via text messaging and live chat, as well as video and phone sessions. At the same time, resources for face-to-face mental health services werent readily available due to public health concerns. 2. A glitch from your computer or drop in the Wi-Fi signal is not ideal when youre opening up to a therapist about your personal life. When you sign up for a BetterHelp monthly subscription, you receive access to four weeks of unlimited messaging in a counseling room with your counselor. BetterHelp Faces $7.8M Fine for Sending Facebook Patient Data Theres also a 7-day free trial option so you can test online therapy before committing to any subscription. BetterHelp allows you to book a 30-minute session with your therapist, whether in video or phone format. "My therapist was 10 minutes late to our 10-minute . https://www.crunchbase.com/organization/betterhelp, https://pitchbook.com/profiles/company/101072-26, https://www.polygon.com/2018/10/4/17932862/betterhelp-app-youtube-sponsorship-controversy-explained, https://www.verywellmind.com/best-online-therapy-4691206, https://digital.hbs.edu/platform-digit/submission/betterhelp-democratizing-access-to-mental-health-services/, https://www.fastcompany.com/40423793/online-therapy-shows-promise-but-raises-plenty-of-ethical-questions, https://www.healthline.com/health/our-top-10-online-therapy-picks. Updated February 27, 2023. Our website services, content, and products are for informational purposes only. We explore on this episode of the Inside Mental Health podcast. Best Christian Sexologist, Here. Internet-delivered cognitive behavioural therapy in the treatment of psychiatric illness. According to their policies, BetterHelp offers refunds for unsatisfied customers. All rights reserved. The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. Disabling your account before you can log in to cancel your paid If the situation calls for it, you will receive your refund. I felt my therapist was an excellent counselor and a good match for the issues that brought me to therapy. Over 10%of the worlds population struggles with mental health issues, so you can imagine how many refund requests are out there. Psychology can answer this question -- but will leaders listen? While we work hard to provide accurate and up-to-date information that we think you will find relevant, Forbes Health does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. A therapist may be unable to treat someone for many reasons. for (var i = 0; i < youtube.length; i++) { Is Remote or In-Office Work More Productive? The per-session fee will be in a range between $40 and $70 for individual counseling (and between $40 and $80 for couples and family counseling) - you'll decide on the exact number with your therapist. A 2016 review of high quality studies found that internet-delivered CBT sessions with a therapist reduced various anxiety symptoms at least as much and sometimes more than in-person CBT sessions with a therapist. A missed session is a loss to everyone. Newsweek also wrote a piece about how many users had therapists who were late, didnt show up, or didnt focus on their clients needs at all. What is the cancellation policy of BetterHelp? (+3 tips for BetterHelp) All that the user needs to do is to send an email to the customer support of the platform. Insurances tend to cover or co-pay your bills only when there is an official diagnosis. You've said yes to therapy, now how in the world do you get started? Grief therapy is a type of psychotherapy designed to help you to cope with the loss of a loved one. The BetterHelp platform was easy to navigate, and I enjoyed my therapy experience. Your usage patterns are also likely to change over time. These group sessions are made available free of cost to the users of BetterHelp and are conducted at a frequency of once a week. With the proliferation of various e-counseling and e-therapy platforms, it can be a bit confusing for the mass to select the best online counseling services that are not only professional but also affordable. The proposed order in the case will require BetterHelp to pay $7.8 million that will be used to provide partial refunds to people who signed up for and paid for BetterHelp's services between . If youre in crisis or experiencing an emergency, call 911 for assistance. Your email address will not be published. Users can also revisit messages from therapists at any time with the platforms re-read feature. Yes, you get your money back on a canceled subscription. Is BetterHelp Covered by Insurance? (Everything You Need to Know) The exact price depends on a person's location and preferences . Overview. (2019). Once youve paid for your first month, week or quarter, BetterHelp assigns you an online room where you can exchange private messages with your counselor. Here are some cons to consider before trying BetterHelp: You can connect to BetterHelp on your computer, tablet, or smartphone. This will be decided according to your income. The company states that its therapists can help with issues such as: The service provides counseling for adults but not minors, though BetterHelps sister site, Teen Counseling, is available for teens 13 to 17. Additionally, we will be discussing the disadvantages or limitations of using this platform. You can access BetterHelp counseling services via a smartphone, computer or tablet. FAQsWill counseling work for me? The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Health. Some of the solutions they offer include: The exact situations where you can request a refund from BetterHelp are not implied, but some reports alarm that customers got their refund after canceling their accounts. While our team of, Best Hearing Aids for Severe Hearing Loss. ) You will be charged less, if you are looking for longer subscriptions including quarterly or yearly; however, you have to pay monthly. The BetterHelp pricing is higher, if you are opting for only a weeks subscription. (2016). DoNotPay can assist you in getting a refund from any company. Technical issues: If you experienced technical issues with the BetterHelp platform that prevented you from accessing the service, you may be eligible for a refund. While in-person therapy provides only live sessions, generally once a week, BetterHelp provides more frequent communication options. Alena is a professional writer, editor and manager with a lifelong passion for helping others live well. Each therapist is also qualified and certified by their states professional board. The live sessions are also of various types such as chat, audio and video. There is also the option to schedule weekly live sessions with your therapist, which will be between 30 and 45 . The platform does provide financial assistance but this still might make the plans of BetterHelp expensive for many users, Therapists in BetterHelp cannot diagnose their users, There are no psychiatry features available here and thus those who require medications or drugs for their mental illnesses may need to find another source, Many individuals are still hesitant about the efficacy of online therapy itself and thus might not want to use the platform, The platform also runs through the internet, and thus those who do not have access to data might not be able to use BetterHelp. The maximum amount that a therapist can earn per client is $120 per month. If you want to communicate with your therapist outside your scheduled therapy sessions, you can message them, and they will message you back. This can make the therapy and counseling, If you need help, you can always reach out to. While other online therapy platforms may have more options for insurance coverage or allow you to pick your own therapist, BetterHelp allows users to message their therapist at any time through communication modes such as chat, phone, video and text message. Therapy also becomes easy to access and use with BetterHelp. Christian Counseling for Sexless Marriage. to access DoNotPay, and get our assistance in: Communicating with your incarcerated loved ones, Cutting in line when calling customer service, Finding any unclaimed property under your name, Canceling other subscriptions or memberships, Protecting yourself from stalking and harassment, Receiving refunds and compensation for delayed or canceled flights, Signing up for services without phone verification, How to Cancel BT Sport Before You're Charged Again. She is a former investigative reporter with more than 25 years of experience as a journalist and writer. We also had one of our editors, Cory, review the brand. You have to fill the financial aid form, and once you qualify, you will immediately get the discount. In case BetterHelp is not working for you, learn how to cancel your subscription effortlessly. The BetterHelp app received 4.8 stars from more than 67,300 reviews on the App Store. Many customers have reported that their experiences with the BetterHelp refund were not so great. Experience counseling adults, couples, and/or teens. What Are Some Alternatives To BetterHelp? If you don't want to use BetterHelp anymore, you can cancel your subscription by following these steps: Log in to your account. Online Christian Sexual Therapy. You can cancel your subscription anytime you want without any additional cost or concerns. The best practice is to let your therapist know as soon as possible. The average cost of therapy with insurance is $20-$50 per session, with most plans covering at least a portion of the cost. You will be requested to share the reason why you want to quit the counseling sessions you have access to. Emails can quickly go to spam, and to avoid those hypothetical situations, you should call BetterHelp over the phone. For personal advice, please consult with a medical professional. BetterHelp automatically matches you with the counselor it determines is a good match. Amwell Online Therapy Review (2023) - Forbes Health Unsatisfactory service: If you are not satisfied with the quality of the service or the therapist you were matched with, you can request a refund. If you want to learn more about BetterHelp and insurance, consider reading our in-depth article on the topic. What are the Potential Issues With BetterHelp Refunds? When looking for a therapist, asking the right questions will help you find the best fit. If you'd like therapy for grief, help is available. I found my online video sessions with my therapist to be as helpful as my previous experiences with in-person therapy. Convenient and affordable online therapy with Betterhelp. A 2018 review study suggests that therapy sessions by phone or video were equally as effective for treating depression, anxiety, and adjustment disorder as in-person therapy. BetterHelp is one of the largest providers of online counseling services. 2022 Talkspace Review: Cost, Pros, Cons, and More - Psych Central Clients can schedule follow-up sessions directly with their psychiatrist. Talkspace Services + Pricing - Talkspace Help Center There is also a feature for teens therapy that is available in BetterHelp. Couples therapy can be great for both those couples who are experiencing relationship difficulties as well as those who simply want to understand each other better and grow. However, check with your health insurance provider to see whether BetterHelp services could be reimbursed under your. You can cancel your membership at any time, for any reason. Online therapy with platforms like BetterHelp can cost $60 to $90 per week (billed every four weeks). However, check with your health insurance provider to see whether BetterHelp services could be reimbursed under your policys mental health coverage. End Your BetterHelp Subscription Effortlessly via DoNotPay. Clients who consistently miss or reschedule appointments without notification may have counseling services terminated or restricted, and will be provided with a referral to another counselor or practice.