Well guide you through the process. How do I go about getting the things I need without credit, Hello Katty, Customer service can make the change once their first payment is made. If you cannot pay, call them and they will tell you how to return the item. Please reach out to our billing department and request to speak to a supervisor or manager. I will never ever support flex shopper again! Called in to speak to a supervisor and Sonia Hu on me. You can lease the things you want for a year. This credit will be applied to the second weekly payment due, provided your first payment clears. When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. However, I have a lawyer on retainer and all my receipts sitting on ready. 2022 FlexShopper LLC. We apologize for the recent experience with FlexShopper. When I place order it wasn't there! In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. Customers can get started leasing with no money out of pocket on most items. They call me 5 times in one single day, I've spoken to multiple representatives and supervisors which where TERRIBLE AND RUDE. Get customized campaigns, paid placement, and other promotions for your products. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. Integrate lease-to-own into your finance cascade for customers who get declined for your credit card. Our team of highly trained experts has the knowledge and passion to help. If i dont return items to flexshopper can i go to jail - Avvo 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). No email, no phone call or letter to alert of a problem. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. They FRAUDULENTLY draft your bank account on random dates that are NOT in a contract! How it Works - FlexShopper If at any point you are struggling to make upcoming payments on your account, our dedicated customer service department can sometimes help. They should be audited by the IRS! In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. But my question is why not ? To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I don't necessarily recommend any rent-to-own businesses, but I gotta say their. (We usually use the term "Lease.") Please provide the email address and phone number associated with your lease agreement in a private direct message to review this incident or contact our customer service team at (855) 353-9289 for assistance. I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. They use predatory practices that will soon bring this company to an end. Please note that FlexShopper provides a payment method via weekly leasing payments for a product or items selected by the customer. There are no hidden fees and easy weekly payments. Smile. Thank you for the feedback. This is a deceptive sales practice and is illegal. At FlexShopper, we keep on top of the hottest trends to bring you the very best products on the market. I was happy with her service. Order some items, called, and requested a return. We apologize for the customers' recent experience at FlexShopper. I place my order all happy. * Prices and quantities are subject to change WebCancel items from a transaction. FlexShopper Merchants FlexShopper offers easy weekly payments for the top brands you want at Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. Can flex shopper really take you to court & sue you for a product you did not keep payments on? You will regret it. With FlexShopper: Also, we work with you and your changing lifestyle. Please, could you reach out to us at Help@FlexShopper.com or call 855-353-9289? Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. It goes against our guidelines to offer incentives for reviews. (833) 847-3463 Get a $25 Gift Card! They quadruple price gouge for their inferior items, even gave me a payoff for cheap merchandise ~ because they refused to pick it (NOT honoring their own return policy) and continued to charge me anyway AFTER I PAID IT OFF IN FULL! This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. Instead of gaining interest, customer's easy weekly payments always stay the same. I called again today as its been 5 months. The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. Just 2 weeks ago they updated their site that Florida NC and Texas residents don't qualify for the 90 days SAC option on the site. My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. My account shows completed but once i contacted then 2 mysterious payments are now due. WebCustomer submits a Lease Request in-store via the FlexWallet app, or heads to checkout The transit time will vary by delivery address. When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). FlexShopper has furniture for every room in your house. Our goal is to help consumers with bad credit get goods they want through a Lease. Thank you for taking the time to bring this to our attention. We are sorry to hear you are unhappy with your recent interaction with us. When I would call the main number to ask to speak to a manager or someone within the main office/corporate office they would route me back to the************** which they claimed was *****'s number. Above all else, their customer service department is, for lack of a better word, incompetent. The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. If I could give this company a -100 rating I would. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! We apologize for your recent experience at FlexShopper. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Read your agreement and make sure you arent wrong. You can reach our billing department at (855) 353-9289. I returned the item within the 10 days, as they requested, to flex shopper. Check your shipping confirmation to find the unique tracking number assigned to your order. Home How It Works Rent-to-Own Products: Everything You Need to Know. Stay away from this place. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. This is your estimated weekly payment if you used your entire spending limit. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. We carry all the classics like Call of Duty, Madden, Pokmon and new favorites like Fortnite. I paid off 2 items. After me emailing the screenshots of their site no being in compliance with the law the day a place the order. Those who are against this just don't manage money well, but it is a very flexible way to juggle if you know what needs to be done. They refuse to provide updated information and also refuse to allow you to speak with a supervisor or provide their information for that matter in order to lodge a complaint at corporate. No old or used products like brick & mortar rent-to-own stores. I'm glad someone told me about thisprogram. I have tried calling this company several times the first time was yesterday and they said they would look into it and send me an email. We use dedicated people and clever technology to safeguard our platform. We apologize for the customers' recent experience at FlexShopper. The agent said they would reach out to the dispute department to open my case no response after that call ! WebUnder your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all You all broke your own protocol with this account and did not keep the consumer in mind. FlexShopper has more products than you could imagine. Rates and terms may also vary depending upon the state where you reside. All Rights Reserved.Terms of UsePrivacy PolicyInvestor Relations. FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. They take money out of my account on 3 different days in one single week, every week! I want them to correct the errors they caused. I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. I believe this company purposely hides balances so they can continue to charge. 00 like Robbery Company, and also they can take money from your Bank Account every week. I ordered an Xbox that Im no longer able to pay for and now they wont even send me a return label. BBB Business Profiles generally cover a three-year reporting period. Flexshopper never sent me a confirmation number I reached out to them and by time they responded to me they said my merchandise was shipped ! 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. Get a Tracking Number I ordered a recumbent bike from these people I paid it off in full a week or so after ordering two weeks later a payment was taken from my account I called them and they claim that was already scheduled prior to me paying it off today a month later from paying it off in full these people took **** out of my account when I called to ask about this they claim I didnt have that part paid and that would come out every month What? Now all of a sudden shows I have no credit, and no help from support talked a few times with them and they said it was fixed, but nothing changed. We apologize for any miscommunications that occurred with FlexShopper. If you care about your credit and paying double the price for items then run. AVOID THIS COMPANY AT ALL COSTS! Our goal is to help consumers with bad credit get goods they want through a Lease. FlexShopper also expects users to have valid SSN, as it doesnt focus much on your Please please! All rights reserved. Login with the username and password you used to purchase the item that you want to return. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. Unlike some of our competitors, we know our shoppers and what you are looking for when shopping rent-to-own products. SAVE YOURSELF THE HASSEL.Update: I still would not recommend this company unless you read all the fine print. This happened to me no matter how many times I called and took time out my day to make sure payments came out when they said they would and each time you'll be told something different and they'll never process payments when they say. The weekly payment was processed on Thursday 03/16/2023, to be posted on or after Friday 03/17/2023. Flexshopper has been harassing me to collect on the debt even though we have already explained the situation and contacted the police. The shopping experience that might have been difficult Visit https://www.amazon.com and click Sign in on the top right of the screen. Exactly the same device I was looking for but didn't bought because it was still over 1,000 dollars most places but this company had it and gave me 90 days to pay 710 so I thought it was a no brainer. Customers aren't stuck with unwanted products or debt. My payment info is screenshotted to show I have never missed a payment, but screw me I guess Hi James, Thank you for being a valued FlexShopper customer. That's a great question, Melissa. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. FlexShopper is a lease-to-own website that allows you to buy products She was not happy with the settlement amount and made that very clear on the phone. This company does not typically respond to reviews. 5 Good credit is not necessary but not everyone with bad credit is approved. Because their site says that I was excluded. Yes they are. You can end your lease agreement early by choosing an Early Purchase Option. In September lost job. I never received my game console, I reached out to them countless times they refused to stop the transaction from coming out of my account! 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. -remember saying to my self-. If the consumer has any further questions or concerns, please do not hesitate to contact us at **************************************. We are happy to update your payment cycle. We also ensure all reviews are published without moderation. This company is a complete SCAM! I would stay clear of this company, I paid my product off in January of 2022, then all of a sudden in April they charged me two weeks straight for the item that I paid off. Then it showed iwas behind again.called in talked to a supervisor. This credit is only valid for online orders. Anyone can write a Trustpilot review. They will not help you with any issues you might have regarding billing or shipping. Frequently Asked Questions This is your estimated weekly payment if you used your entire spending limit. Customers can shop a selection of thousands of products and the brands they love. Reviewers satisfied with FlexShopper most frequently mention customer Shop over 100,000 products with new deals added every day from our partners Best Buy, Amazon, Walmart, and Overstock.com (to name a few). 2 You will be given a credit for one weekly payment. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Someone bought product through Flexshopper using my bank information, name and phone number. Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. They messed up my account info and started using someone elses credit card number. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. Save my name, email, and website in this browser for the next time I comment. They fill out the simple application to receive an instant decision and spending limit. Very misleading and I feel taken advantage of . I had to reach out to my bank to cancel them. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). During the sign up process it ask you to select how you would like to pay monthly or weekly. Absolute terrible company. 2022 FlexShopper LLC. Contact Us - FlexBlog | FlexShopper Reading all the reviews about money still being pulled after 90 days is insane. FlexShopper Lease-to-Own | Top Brands & Retailers I told them it must be a scheduled pick up and they wont accept. Why FlexShopper stands out from other lease-to-own and financing options. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. This is "bait and switch". Find all your favorite consoles, including the limited edition bundles, and new games the day they come out! Two, they will not work you if you lost your job or otherwise lost your source of income. Return Or kindly contact FlexShopper when you are available to discuss your concerns at (855) 353-9289. How do special orders work? They work similar to a rent to own but they have many more items to choose from. BEWARE! While customer indicates that they attempt to reach Flexshopper, Flexshopper has no call records of any such effort since August 2023. RCW 9A.56.096 lists out Tire Agent was great by staying in contact with me about the refund. WebReturns & Refund Policy: If you want to return the product for some reason or have received the wrong item, you can email their customer service at returns@flexshopper.com. However they won't change my address on my account. I am willing to never purchase from them. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. That documentation will expedite this resolution and bring closure to this incident. Museums Are Returning Precious Silver Lost to the Nazis - New Rates and terms may also vary depending upon the state where you reside. WebHow Does FlexShopper Work? We'd like to better understand the experience you had and resolve all of your concerns. SCUM OF THE EARTH! * Prices and quantities are subject to change I had canceled my bank account to open another one. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! My account still shows active on their website, even though its closed. Milestone ******* c/o ***************** Recovery and Emergent Servicing TELE: **************, I had placed an order in August of 2022. 7 An initial security deposit and/or payment may be required. You must be a US resident, save for folks from Minnesota, New Jersey, Wisconsin, or Wyoming. Currently, Jason Oakley has one active Lease with a balance due. Each time I placed the order for pickup, it would tell me it would be shipped instead of pickup. FlexShopper has a rating of 3.48 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. Fill out our contact form and a dedicated retail partner specialist will get in touch to see how FlexShopper can benefit you. . Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. That was ANOTHER lie. Once this is over I will never use them again. Flexshopper informed the customer on at least two occasions to provide a copy of the police report on file. I just learned the hard way. I called about a settlement and the settlement person was not available. Dont thingking? FlexShopper For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. I ordered a robot vacuum and and xbox series x bundle and received the vacuum and the xbox controller and head set but not the xbox series x and was charged my first payment. 52 weeks payoff. The only place they tell you about having to call to set up monthly payments is buried in the faq section. A total scam, I was declined but they still attempted to take money from my account, then told me I wasn't declined and that I had received the 4 tires I ordered lmao, then told me it was a tire agent issue, I called them & it was the exact same person who kept giving me bogus tracking numbers, fed ex literally told me that the place is a scam, I'm turning them into that scam guy from YouTube, I literally had to close my account to stop them from taking my money. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. Horrendous company to deal with, completely regret it! They state if you pay in full within 90 days you get your product for retail/listing price. We hope this helps and happy shopping! Read Customer Service Reviews of flexshopper.com This credit will be removed from your account if your first weekly payment fails. This credit will be applied to the second weekly payment due, provided your first payment clears. Additional parts, extensive labor and installation charges are extra. Good credit is not necessary but not everyone with bad credit is approved. All other terms and conditions of your Lease remain in effect. I called and told them I wanted to remove my payment methods and they confirmed but continued taking as many payments as they could until my card(s) were maxed out. FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. It was noon on Nov. 10, 1938, when Nazi officers came to 15 Best Sites Like Perpay 2023 - Rigorous Themes They have not contacted me for payment, to say I had a balance or that they never received the item back. Now they are double charging me for the items. BBB Business Profiles may not be reproduced for sales or promotional purposes. WebShopping on the FlexShopper marketplace is easy. It let me have what i wanted earlier and for a fair price. (We usually use the term "Lease.") We are here to help; If the customer has any further questions or concerns, they may contact us via email at************************************** or call our *************************** at **************. This is the worst service I have ever used. As for taking from Information provided by various external sources. I have seen negative responses for this company and afraid to get caught up not getting what i paid for, broken merchandise, late delivery and taking. FlexShopper carries: With FlexShopper, you can find the perfect screen for your entertainment space, including the new 4K Ultra HD TVs. This is a HORRIFIC company! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.