Business Lounge table ordering I hope will end post covid soon. Last November we flew back from Barbados on a new 777 with Club suites, which were great, let down by the fact that there was no Champagne available. It is important to note that not all of the issues in regards to how the customers have been treated are the airlines fault. The meal was sub standard pub grub. Sean Doyle was appointed as Chief Executive Officer of British Airways with effect from 12 October 2020. Sean first joined British Airways in 1998, where he began his career as a financial analyst. The crew WERE ALWAYS fine. Is this British Airways flight bad enough for you? Nobody answers the phone. We all lead busy lives and have better things to do than holding on the phone. Overall, there is no premium feel with BA anymore, no special experience to be felt. # Call Centres C-19 being used as an excuse Im afraid. Get contact details including emails and phone numbers Now i actively chop and change. However, totally agree about the wine selection being spot on! National carrier! Is the email from BA CEO Sean Doyle all just lip service? He started at KLM in 1995 and carried a number of positions in Sales & Marketing, Alliances and M&A. Theyll take a while but they do get back to you eventually. Find accurate personal and work emails for over 250M professionals. FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. Its certainly you who makes us fly, and we cant wait to welcome you back. People happily criticise BA for its poor industrial relations and are happy to fly Qatar Airways where they dont exist and LGBT+ rights are ignored. Their smiles and their enthusiasm to get back to doing what they do best, serving you, is very real. 1. Lorem ipsum dolor sit amet consectetur adipisicing elit. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. So another hour after numerous attempts to be told it has exceeded the 24 hour time limit and Ill be charged a fee to change the name. 24, New York, NY 10036- 8002, New booking or changes to existing booking: 877-428-2228 Monday Friday, 7am 3pm Saturday and Sunday, 7am 3pm: Eastern Standard Time (EST), Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. I asked for a Jack Daniels and ginger ale that wasnt available. In addition to overseeing Network and Alliances, Sean has acted as Chairman of BA's London City subsidiary BA CityFlyer and oversaw the airlines operations at London Gatwick. We hope that as we start to welcome back many of you on board youll see just how much we have missed you all. When full service comes back, look towards 3 hours to complete it because of the number of new people joining, the ridiculous new system of allocating working positions meaning that people will be working in club who havent been there in months and slow with the product and the fact we have to hand run everything. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Register HERE General Chat This forum is for general topics and chat type threads. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. We publish the names and emails of customer service managers. Now we have smiley staff who dont have a clue about premium products and service. ???? The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. Why do they not have dedicated trained crew to look after the premium cabins? It has received nothing like the level of financial and non financial Covid support of any other airline in Europe. I believe that it will and we can be proud of our National airline again. More hot air from the latest ceo to take the helm. Nobody answering the phones, as usual. Chart, Frequently Asked Questions about Sean Doyle. Chief of People, Corporate Affairs and Sustainability Officer at IAG. Weve been working hard to create a more premium experience for you, putting you at our heart and doing it in a way thats sustainable. I had an aneurysm, but British Airways is keeping my money. Lynne joined Aer Lingus as chief executive and chairman in April 2021. I still havent received the double tier points (now 61 days and counting). Emails were not answered and I only managed to change the flights by getting through on the chat. Of 13 seats in front of J (all full) only 1 passenger had their door (partially) closed. He also clearly doesnt understand what the food in club world of the last few years is like, I would best describe it as similar to 1990s package holiday charter flight fare. Sean Doyle's phone (**) *** *** 722 What industry does Sean Doyle work in? Prior to this he had started his career in the aviation industry as Deputy Director of Strategic Planning at Air Nostrum in 2001. Waste of time. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Find out about our privacy policy and advertising disclosure here. LONDON Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. Mixed fleet crew were above average for mixed fleet apart from one surly old woman who clearly wanted to be anywhere but at work!! Why are travel refunds taking so long now? BA are holding millions of our cancelled Avios point bookings and tax money. Lets not forget that BA operates in an almost uniquely competitive environment. I have an Itag on my case and could see it was just the other side of the wall about 10 feet from me. If you need help with any problem,please contact us through this form. Sean Liam Doyle, British Airways PLC: Profile and Biography I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. Forget it Sean are you serious??? The gold line service when you get through ( some delays but not too bad compared to the public sector!) Previously he served as IAG Head of Corporate Strategy and IAG Head of Commercial Strategy from October 2017. I know that change wont happen overnight, but this week I have briefed teams across the airline to do all they need to, to tackle the issues we know youre facing so we dont let you down. A stater of a few lettuce leaves, cucumber slices and tomato; a main choice of either curry or vegetarian pasta (what if you dont like either?! I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two. Put it simply dont charge for premium if you cant delivery premium. I like the cocktails on board too but Id like to see them changed more frequently. So it was my choice to fly BA, support the airline and enjoy the benefits of being a Gold Card holder. Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. Book through GTC to receive extra perks on your booking at no additional cost. You have the low cost model trying to be sold as premium and failing. Im retired. They all stood waiting between the gate staff and the airbridge for 10 minutes, as the aircraft wasnt quite ready! Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. Which Airline Has Had The Most Crashes in the U.S? Maybe that price is a bad example, but you get my drift. The online service isnt working. BA really needs to invest in online self service / manage my booking functionality allow customers to do more things online at a time that best suits them. Evergy, Software Engineering Manager at Verizon Connect Meanwhile, euro travellers were asked to remain cosily seated. Lynne is a non-executive director of Ofgem, the UK energy regulator. Recent years have seen my patience and loyalty to BA severly tested. More legroom, excellent all round service as always. We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. This took 1 hour to sort, surely an extremely inefficient method. Arrived at Terminal 5 but nobody could be bothered to put our luggage on the carousel. Vialog, VP Marketing and Cloud Cost Strategy at RightScale Heres what to do. The one tray option in Club is also grating. Disagree that exclusive table serviceelays but not should stay. Wow! LONDON - Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. The airline is working towards carbon neutrality by 2040 however, it recognizes that in this new post COVID world the airline has a chance to be able to redesign and rebuild its image and standing in the new global market. They HAD improved the catering. Connectingwith key decision-makers? Fair enough! She was previously Brand and Customer Experience Director at British Airways (2017-2021), Chief Customer Officer at Iberia (2015-2017) and Marketing Director at Iberia (2011-2015). We know that for many months now weve been asking you to be patient with us. I was just a humble Economy passenger, but our party of 4 used the lounge which is the current BA offer at Gatwick North beforehand and it exceeded our expectations excellent range of food and drink, and the Library was a lovely peaceful area. Now, I only fly BA because of the 241- I have nine of them to use and Im too tight to pay for premium cabins with anyone else- but really, Im starting to get nervous about my next BA trip. Call centres have been a shocking shambles for 18 months. Sean Doyle profile: New British Airways CEO seen as a safe pair of I thought the offer of double tier points for BA holiday bookings was a nice gesture, particularly after having several flights cancelled when flights were consolidated. This isnt all down to the staff, but there seems to be a malaise over BA where there is no ambition to make a really positive customer experience. Its haphazard, inconsistent and erratic. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Sean Doyle, Aer Lingus chairman and chief executive, will become the new chief executive of British Airways and take over as chairman after a transition period. PDF Our ref: NH/tm Sean Doyle Chief Executive Officer British Airways By Just flew back overnight from Nairobi and can honestly say it was one of the worst BA experiences ever. However, the north lounge in T5 badly needs an upgrade. He has undertaken various financial, strategy, and alliance roles. My American Tourister luggage is defective. I doubt BA could offer this as first class, let alone business class. With the call centres Ba have gone through a tough 2 years and have tried their best to get through to people and talented people is what we need not less and more online only services . I could write a book about how poor my experience has been with them on occasions just over the last 12 months. Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. In his first public appearance since being named British Airways' new CEO last week, this morning (October 19, 2020) Sean Doyle gave the keynote address at Airlines 2050: Beyond the Crisis, telling the industry that British Airways continues to play a crucial part in connecting Britain with the world and the world with Britain and is doing everything in its power to emerge from this crisis. While there is no official confirmation, it is likely that we will see the airline roll out the new club at an accelerated level on its long haul fleet first, with the new cabin already deployed on the carriers A350-1000 and Boeing 787-10 aircraft. BA, get your act together, youre haemorrhaging premium customer by charging premium prices, and youre no way near giving a premium service. When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. talk is cheap. And at least Ryanair staff are jolly; this lot are generally workshy and totally lacking in interest in their passengers. It is absolutely clear that they are 9n the skids and so Qatar and others will pick up a lot of business. Total agree on ridiculous prices. They run the spectrum, from codeshare problems to involuntary downgrades. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. What should they improve? Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. I love the First Wing. I am not loyal any longer. Spot on when you say While the majority of the food has tasted OK, it reeks of cheapness. The biggest issue for me is the service from the staff. The next step is an email to the MD. On departure 3 of the 4 toilets were not working and we were not allowed to use the unused first class toilet because first class was being used as a crew rest area. For me the one aspect missing from this list is the urgent need to retrain their staff. For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. Focus on luggage tracking not high priority issue to fix although having priority luggage treated as priority would be nice.