If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. 10:08 AM The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. Since you are both in a transaction it is ok for you to give them your email address. The seller is responsible for paying the return postage, this is their problem, not yours. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. You could always take your package to The UPS Store, but its easy to make a label online, too. I request a return for an item which was accepted by the seller yesterday. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. First things first - you need to pack your items in a sturdy box. "Does this option not appear on the screen until after three days?". I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Or did you pay with a credit card? and our To ensure there are no delays with your return, provide the necessary customs information to the buyer. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Before you can send an item back to the seller, youneed to start a return. If you choose to use your own carrier, we recommend using a tracked service. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . The seller is responsible for the return shipping costs but they won't send me a return label. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. I have been waiting for a few days already for you to act. Returns Made Easy. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . United Parcel Service of America, Inc. All rights reserved. I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. Tip Create Return Labels in Commerce Manager | Meta Business Help Center So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. They're just hoping you don't know that. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. When you use an eBay label, tracking is automatically included. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Unless that 2nd item was damaged or not as described you would be wrong to do so. I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. Thank you for the reply, much appreciated. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you choose to use your own carrier, we recommend using a tracked service. You can also find more information in our full article below. Ship the item back and hope that I will get reimbursed the shipping cost? If there's still no resolution, I'll try those two links you sent. Depending on the reason for return." I tried suggestions from websites to get around this message, but I was not successful. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. If they can't provide one, you can purchase a label, and we'll ask the . I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. What to do when seller can't send a return shipping label? Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. The only time an automatic label can be provided by the seller or eBay is if both are in the US. I'm sure they know that they're supposed to send you the money for shipping. Don't use duct tape. Select a label-free, box-free return location after initiating your return through Your Orders. If you want return shipping to be insured, see our section on alternative return shipping options. I am a busy person so i forgot to check one last time if it was reset. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Return an item with alternative shipping arrangements. You can chat with other members about anything to do with buying on eBay. Now I'm supposed to send items back. When you choose the shipping method for your return, return fees are calculated. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Seal your box with plastic or nylon tape at least two inches wide. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Your buyer can then print the label and use it on their package. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. I finally got a refund from Customer Service. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. If youprefer, you can provide the buyer with another method of returning the item. Under Browsing history select 'Settings'. And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Box it, label it, send it all from home. Returns are easy with USPS. Weigh yourself while holding the package, and then weigh yourself alone. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. Hopefully I won't have to do a chargeback. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. See our Partial refund guidelines for more details. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. For more information, please see our But they don't have to disrupt your businessor your profits. The unofficial eBay subreddit. Don't open the chargeback unless the eBay Dispute goes against you though. Solved: Seller can't send a return shipping label and I c - eBay Double check that your information is correct;falsifying a customs form is against the law and eBay policy. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? To send the eBay shipping label through the Return Request option, check if the box meets the USPS package size requirements, and if it does, follow these steps: Go to the View Return Details section. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Returns happen. Learn more about our signature confirmation requirements. You dont need a special printer or self-adhesive labels when printing return shipping labels. Returns may be handled differently on them. I'd create a "paper" trail. There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. . Return electronic devices You can return your package using a label from Your Orders. For more information about refunds and refund amounts, go to Refunds and Exchanges. Bring it to the drop off location with the item you want to return. Chargebacks go through PP. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. You may also print a return shipping label to mail it to your customer. I started a return which the seller accepted but I got this message. If they don't, return to the case on day 4 and ask Ebay to step in. 03-14-2018 Does this option not appear on the screen until after three days? Select Create return label. I've received the damaged fishing rod from USand started the return process. How To Return a Package | UPS - United States If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Do you back your Paypal account with a credit card? How to Send a Prepaid Return Shipping Label | Easyship Blog While we're unable to respond directly to your feedback, Hand the labeled package to your friendly neighborhood driver. They told me to ship the item to an address they provided. The seller agreed to a return, but can't buy a return shipping label (international shipping). I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Seal your box with plastic or nylon tape at least two inches wide. You will have an unreasonably short 10 calendar days to ship the return with those funds. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The reps there are better with more difficult issues. If they agree, youneed to send funds to cover the cost. Get an eBay Return Label Hassle-Free - DoNotPay When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). What happens if the buyer refuses to pay for return shipping? Wrap items separately and use cushioning material. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Welcome to the Shipping board! If the item location was China that is where you are supposed to be returning it to. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. 03:37 PM If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call.