Just find your QuickPay Code on your billing statement and you're ready to go. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. This is to ensure that its providing the best quality experience possible before distributing it more widely. How do I view messages and/or responses from my provider? What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. Drive better RCM outcomes by gamifying your revenue cycle processes. How do I view messages and/or responses from my provider? This is because all messages that you send and receive in the Patient Portal are part of your medical record. Select the payment you would like to view. We will provide a copy or a summary of your health information, usually within 30 days of your request. Below you will find answers to commonly asked questions concerning the website. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please try again in a few moments. Thank you for downloading athenaPatient! You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. athenahealth is unable to respond to general support inquiries sent to this email address. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Does the athenaPatient app have all the same functionality as my providers Patient Portal? Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. We will not use or share your information other than as described here unless you tell us we can in writing. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. We may also share your information when needed to lessen a serious and imminent threat to health or safety. that you are authorized to address the patient's billing matters. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. . Get support that reworks claim denials and recovers payments for you. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. QuickPay Portal by athenahealth In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. We are not required to agree to your request, and we may say "no" if it would affect your care. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. . See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Please. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Select the patient statement you would like to view. Yes. Relieve your team of administrative work and let us complete it more quickly and accurately. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Cookies are used for system performance functionality. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Patient Portal - Athenahealth AthenaHealth Patient Portal - athenahealth.com Can I access my Patient Portal from the athenaPatient app? Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. All communications between you and your provider's office are carried over a secure, encrypted connection. You can complain if you feel we have violated your rights by contacting us using the information on page 1. You will be notified if your Patient Portal service is discontinued. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Click the desired form. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. We will not use or share your information other than as described here unless you tell us we can in writing. After you verify your identity, the Patient Portal home will open. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. See how we work together to solve healthcares biggest challenges. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Toggle this switch to turn biometric authentication on or off. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. What is the feedback form, and how do I use it? It is your responsibility to login to your Patient Portal account and read the messages promptly. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. We will say "yes" to all reasonable requests. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. The Portal does not respond to web browsers' Do Not Track signals. If you are experiencing a medical emergency, call 911. Why doesn't anything happen when I click "View Detail" or "View Receipt?". You cannot permanently delete sent or archived messages. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. We will say "yes" unless a law requires us to share that information. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. It is at your practice's discretion to allow online appointment scheduling. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. It is your responsibility to monitor these messages. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. Why doesn't anything happen when I click on a medical form? Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. It is at your practice's discretion to allow online appointment scheduling. Get answers to patient FAQs and access tools that can help you on your journey. The patient portal now exists in Spanish. Where did they go? Your provider's office will make every effort to respond to your messages within a timely manner. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You are using an outdated browser that is not supported on the Patient Portal. The Patient Portal is an online service that provides patients secure access to their health information. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. trouble logging in, password assistance, access to family members information etc.) The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Why doesn't anything happen when I click on a medical form? The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. For current customers with athenaNet issues or who are seeking support. Contact your provider's office and request a password reset email. Click the desired message in your inbox to read the message. Navigate to your Patient Portal login page. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. Why can't I delete my sent and archived messages? Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). For your safety and security, your session is about to be logged off due to inactivity. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. For questions on those practices, please consult your healthcare provider/institution. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. To see these views, navigate to your Inbox by clicking the . The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). usually in ways that contribute to the public good, such as public health and research. Explore our global offices or find the one closest to you. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. How does the athenaPatient app relate to the Patient Portal? Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. What should I do when I get the following error, We encountered a problem loading your data. For Android devices: athenaPatient requires OS versions 10.x or above. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. The industrys most adaptable, network-enabled suite of healthcare solutions. Registered Patients; Doctors etc. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Benefits of the Patient . From there, you will see an option labeled Linked Portal Accounts. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Athenahealth - Patient Portal Example: We give information about you to your health insurance plan so it will pay for your services. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information.